Siddhanth Vadicherla
Hyderabad
Summary
Result driven Team Lead Operations with more than 4 years of experience in highly competitive environments. Passionate to work in an organization by contributing my best to the set targets and enhance my skills unceasingly. To work and prove myself as resourceful and committed person in a progressing organization that offers the scope to apply my knowledge and skills and to be a part of a team that successfully works towards the growth of organization which will enable me to have the cutting edge to take up challenging endeavor.
Overview
5
5
years of professional experience
Work History
Operations Team Leader
Foundever Private Limited
Hyderabad
04.2023 - 03.2024
- Worked For the US Largest Network (Verizon).
- Maintained a Team of 15 FTEs in order to meet the KPI and KRA.
- Managing Queue & Handling Escalations
- Maintained the AHT, Quality Targets Dealing with Indetailed Technical Troubleshooting Process for each and every customer for seamless experience.
- Introduced Supervisor Calls & Heat-checks to being more familiar with the customer's whereas trust can gained more and will ensure to generate more revenue Add a Line/Upgrades/Troubleshooting the network's through MTAS/MARS/SIMOTA
- Achieving the NPS targets and analyzing the d-sats in order to how to improve the customer experience and setting a higher expectations
- Handled Nesting Batches.
Operations Team Leader
Hinduja Global Solutions
Hyderabad
08.2022 - 02.2023
- Managing a team of 25 associates to maintain KRA & KPI.
- Shrinkage and Attrition strategies were delivered in order to meet the SLA.
- Review the daily/monthly performance, provide feedback & assistance for improvement.
- Groom the New hire & Tenured to transform their skills and advance their careers.
- Presenting Business Production Report to the Team and Management Daily as well as Monthly basis and maintain the team performance as per the SLA's.
- Responsible for taking interviews for agents and support function.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
Team Leader
Concentrix Daksh India Private Limited
Mumbai
10.2018 - 09.2021
- More than 3 years of expertise in banking Home Loan department for Axis Bank.
• Oct’2018 - Sep’2019 (Sr. C.S.A) - Concentrix Daksh Services Pvt. Ltd.
• Oct’2019 - Sep’2020 (S.M.E Team Lead) - Concentrix Daksh Services Pvt. Ltd.
• Oct’2020 – Sep’2021 (Team Lead) - Concentrix Daksh Services Pvt. Ltd.
Oct’2019 till Sep'2021:
• Handled a batch of 45 to 55 associates
• Managing Queue and Handling escalation
• Pre-shift and Post-shift briefing
• Attend calibration (Internal & External)
• Handled Outbound,Inbound & E-Mails LOB
• Maintaining AHT.
• Controlling Attrition & Shrinkage
• Achieving the CSAT target.
• SLA Management.
• Client Management.
Education
BBA -
David Memorial Institute of Management
Hyderabad, TG06-2018
Skills
- Regulatory Requirements
- Capacity Planning
- Safety practices
- Industry Expertise
- Operational Excellence
- Team Member Training
- Regulatory Compliance
- Staff Development
- Stakeholder Management
- Production Planning
- Quality Assurance
- Process Development
- Cost Reduction
- Workforce Planning
- Operations Management
- Scheduling Management
Accomplishments
- Unsung Hero Award, Concentrix Daksh Private Limited - 6th April'2020.
- Best Team Player (Leadership), Foundever - 5th Aug'2023.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Operations Team Leader
Foundever Private Limited
04.2023 - 03.2024
Operations Team Leader
Hinduja Global Solutions
08.2022 - 02.2023
Team Leader
Concentrix Daksh India Private Limited
10.2018 - 09.2021
BBA -
David Memorial Institute of Management
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