Siddhant Manish Joshi
Business Analyst
Pune
Summary
Current Industry: IT, Business Analyst – BFSI Previous Role: Business Analyst in Tata Consultancy Services Pune.
Career Objective: Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. To take a challenging role on business operations as Business Analyst and give an efficient and effective solution that will help the organization to achieve the best solution in business and ultimately increase its productivity in market.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Business Analyst
Tata Consultancy services
Pune
05.2022 - 01.2023
- NatWest Bank
- Project Detail: RBS Ireponse application
- Ireponse is the application which we provided to NatWest bank to handled their whole mail box
- In that I have tested mails manually as per the attributes to check whether application tested it automatically is correct or not
- Handling Confluences regularly
- Hand on that, taking weekly view for all the confluences status and updating them as per the need
- Provided performance analysis for Product and Service, informing senior decision-makers of vital sales and profit metrics.
- Participated in Operations, Business strategy, State Regulatory and Compliance meetings
- Developed proper documentation of Business requirement and validated that the requirements met customer’s need
- Ensure accurate information is provided to the development team in order to allow them to correct the software without having to refer back to the originating customer
- Pull out weekly reports as per customer requirement from Tableau
- While working in Agile environment we use to make monthly and weekly scrum and kanban chart to analyze requirement workflow and backlogs.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Surveyed clients to ascertain requirements and expectations for product.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Collaborated with stakeholders to identify business needs and data sources.
Jr Business Analyst
Ameya Tours, Travels
Jalgaon
04.2019 - 04.2022
- Interacting with the clients to analyze business process & requirements
- Provide support to customer before the booking and after the booking
- Escalate customer issues and resolve in a timely manner by monitoring support metrics and adjust priorities as needed
- Generate new and improved procedures to improve customer service and customer expectation management: Identifying weaknesses and opportunity to the organization support service operation, create, be a part of lead, project team to deliver improvements
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked with the development to ensure that fixes are delivered to clients on schedule and adhere as closely as possible to the current service level standard
- Ensure accurate information is provided to the development team in order to allow them to correct the software without having to refer back to the originating customer
- Responsibility of maintaining and developing relationship with clients
- Business analysis of the client’s requirements – ability to understand business objectives and translate them into specific requirements
- Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution
- Works with client personnel to identify required changes – Impact analysis of the new requests received
- Gap Analysis to identify the missed features during discussion with clients to define the gap between discussed features, the desired or `target' result
- Coordinating and managing issues during development phase with clients as well as development team
- Drafting proper documents for new change requests for client.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
Business Correspondent
Elite Celebrations
Pune
04.2018 - 03.2019
- Interacting with the clients to analyze business requirements
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Generate leads using relevant resources
- Meeting prospect clients to maintain relationship as well as to understand their requirements
- Send emails to the prospect clients to provide daily update regarding their projects and requirements
- Follow up on emails and calls with the internal team
- Resolved problems, improved operations and provided exceptional service.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Executive
Konduskar Holidays Pvt. Ltd
Pune
07.2017 - 03.2018
- Interacting with the clients to analyze business requirements
- Handling Walk-in clients, Web Inquiry, Tale Inquiry
- Developing relationship with the corporate clients manage their MICE tours
- Follow up on emails and calls with the internal team
- Built diverse and consistent sales portfolio.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Suggest Itinerary as per client requirement
Education
MBA - Business Administration
Pune University
06.2015 - 05.2017
Bachelor of Science - General Studies
Monad University
06.2011 - 06.2014
HSC - 12th
Nutan Maratha Collage
06.2009 - 05.2011
SSC -
Bhagirath English School: SSC
05.2008 - 05.2009
Skills
Strategic planning
Business process mapping
Customer targeting
Technical Writing
Operations management
Workflow Analysis
Gap analysis
Predictive modeling
Agile expertise
Personnel training
Requirements gathering
Report preparation
Negotiation
Certification
Certification in Agile fundamentals: Including Scrum & Kanban
Timeline
Certification in Identity and Access management (IAM)
03-2023
Certification in Agile fundamentals: Including Scrum & Kanban
02-2023
Business Analyst
Tata Consultancy services
05.2022 - 01.2023
CBAP - Certified Business Analysis Professional
01-2022
Jr Business Analyst
Ameya Tours, Travels
04.2019 - 04.2022
Business Correspondent
Elite Celebrations
04.2018 - 03.2019
Sales Executive
Konduskar Holidays Pvt. Ltd
07.2017 - 03.2018
MBA - Business Administration
Pune University
06.2015 - 05.2017
Bachelor of Science - General Studies
Monad University
06.2011 - 06.2014
HSC - 12th
Nutan Maratha Collage
06.2009 - 05.2011
SSC -
Bhagirath English School: SSC
05.2008 - 05.2009