Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Siddhant Rai Bhatnagar

New Delhi

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

10
10
years of professional experience

Work History

Assistant Manager

India Today Group
Noida
10.2021 - Current
  • Maintained up-to-date knowledge of company products and services.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Established processes for monitoring customer satisfaction levels.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Team Leader, Sales Operations

India Today Group
Noida
06.2018 - 08.2021
  • Implemented strategies to increase efficiency within the team.
  • Developed methods for tracking progress against goals set by management.
  • Identified opportunities for process optimization within the department.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Provided daily direction and guidance to team members in Sales Operations.
  • Created detailed reports outlining key metrics such as sales volume, conversion rates.

Executive

India Today Group
Noida
11.2014 - 05.2018
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Bachelor of Arts -

Kalinga University
Raipur
06-2019

Skills

  • Recruiting and interviewing
  • Product and service knowledge
  • Sales monitoring
  • Employee Performance Evaluations
  • Task Delegation
  • Operations Management

Languages

English
First Language

Accomplishments

  • 5 Times Employee of the Month
  • 3 Times Employee of the Year
  • Single Handling of International Process for 2 Years ( TIME / Economist / Harvard Business Review)

Timeline

Assistant Manager

India Today Group
10.2021 - Current

Team Leader, Sales Operations

India Today Group
06.2018 - 08.2021

Executive

India Today Group
11.2014 - 05.2018

Bachelor of Arts -

Kalinga University

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Siddhant Rai Bhatnagar