Siddhant Shukla
Asistant Network Specialist
Gandhinagar
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Techincal Support Executive
Cavitak Marketing Private Limited
Ahmdabad
09.2021 - 04.2022
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Managed customer contact center with support representatives.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Junior Network Specialist
Raj Info Private Limited
Ahmdabad
12.2014 - 01.2016
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Installed firewalls and VPNs to increase and manage client network security.
- Identified and immediately resolved issues with network devices.
- Reviewed network settings and made immediate updates, which improved overall security measures.
- Maintained thorough understanding of local area and wide area networking and components.
Education
Diploma Computer Engineering - Computer Engineering Technology
Excel College of Diploma Studies
Kalol 04.2001 -
System Center Specialist - Server Virtualization
Microsoft
United State Of America 04.2001 -
Microsoft Certified Professional - Microsoft Architecture
Microsoft
United States Of America 04.2001 -
Advance Certified Hardware & Network Professional - Computer Hardware And Network
Indian Institute of Hardware Technology
Gandhinagar 04.2001 -
Skills
Technical Troubleshooting
Security Metrics
LAN and WAN Expertise
Data Backup and Recovery Systems
Network Configuration
Systems Analysis
System Upgrades
Network Troubleshooting
Remote Access Support
Wireless Access Point
Network Security
Network Device Monitoring
Hobbies
Music, Gym, Reading, Love to Explore New Places, Traveler
Timeline
Techincal Support Executive
Cavitak Marketing Private Limited
09.2021 - 04.2022
Junior Network Specialist
Raj Info Private Limited
12.2014 - 01.2016
Diploma Computer Engineering - Computer Engineering Technology
Excel College of Diploma Studies
04.2001 -
System Center Specialist - Server Virtualization
Microsoft
04.2001 -
Microsoft Certified Professional - Microsoft Architecture
Microsoft
04.2001 -
Advance Certified Hardware & Network Professional - Computer Hardware And Network
Indian Institute of Hardware Technology
04.2001 -