Siddharoodha Waddankeri
Hyderabad
Summary
Versatile Professional with 12 years of experience, including 5.8 years in IT QA Engineering. Expertise in end-to-end software testing, automation, and quality control. Skilled in identifying defects, improving product quality, and enhancing software performance. Strong problem-solving and analytical skills with a commitment to delivering results on time.
Overview
12
12
years of professional experience
1
1
Certification
Work History
QA Engineer (5 Years 8 Months)
Smart Auto Systems Private Limited
Hyderabad
2019.02 - Current
- Developed test plans and strategies for QA testing.
- Created detailed bug reports with steps to reproduce identified issues.
- Performed manual tests on web applications, mobile apps, and software products.
- Executed automated tests using various frameworks such as Selenium WebDriver, Cucumber, and Appium.
- Identified and documented any defects found during the course of testing.
- Conducted functional, regression, performance, integration and user acceptance testing.
- Provided feedback to product owners regarding application usability.
- Participated in daily stand-up meetings to discuss progress on projects and tasks assigned.
- Worked closely with development teams to ensure quality assurance standards were met throughout the project life cycle.
- Maintained system documentation including test plans and test cases according to industry best practices.
- Reviewed requirements specifications for completeness and accuracy prior to beginning the QA process.
- Investigated customer reported issues by reproducing bugs in staging environment.
- Evaluated existing systems for areas of improvement or optimization.
- Performed root cause analysis for detected faults and developed corrective actions.
- Verify that new code changes do not adversely affect existing functionalities.
- Conducted pre-release demos for support, sales, and business teams, ensuring developed features met customer requirements and securing necessary approvals.
Senior Customer Support Executive
VRL Logistics Limited
Hubli
2015.03 - 2019.01
- Resolve customer complaints via phone, email, or social media.
- Online Payment Gateway Tech Support, BillDesk.
Online Ticket Confirmation. - Travels administrator, like schedule updates and Agency updates.
- Weekly Complaints Update.
- Preparing reports as per management requirements.
Customer Support Associate
FirstSource Limited
Hubli
2012.09 - 2014.11
- Worked at First-Source Ltd, Hubli as an Associate on September 3, 2012, and from July 1, 2013, as a Senior Customer Service Associate (Grade H1) handling Escalation Calls.
- Handling Escalation Calls, which are not handled by L1 Associates.
- Internally auditing the Groups Enrolled by the associates. (Acting as an internal auditor when required), generating productivity report and cycle time report to keep the team updated.
- Coordinating with the team's members in clarifying the questions/doubts.
- Generating report as per team manager's requirements.
Education
RBP Rotary Ind PU College
Hubli, Karnataka, India2011-05
Giants English Kannada Medium School
Hubli, Karnataka, India2009-05
Bachelor of Computer Applications (BCA) -
Manipal University Jaipur - Pursuing
JaipurSkills
- Proficient in Java and Selenium
- Selenium WebDriver, TestNG
- Manual, automation, API, UI, regression testing
- JIRA, Postman
- Experienced with continuous integration and delivery pipelines
Certification
- Naresh Technologies - Java with Selenium
Timeline
QA Engineer (5 Years 8 Months)
Smart Auto Systems Private Limited
2019.02 - Current
Senior Customer Support Executive
VRL Logistics Limited
2015.03 - 2019.01
Customer Support Associate
FirstSource Limited
2012.09 - 2014.11
RBP Rotary Ind PU College
Giants English Kannada Medium School
Bachelor of Computer Applications (BCA) -
Manipal University Jaipur - Pursuing