SIDDHARTH AGRAWAL

Launched recommendation model using customer insights, improving feature discoverability by 20% and time-to-value by 15%.
Prioritised backlog and executed feedback loops to reduce churn rate by 27% within key customer segments.
Onboarded and integrated 3rd-party vendors, increasing data coverage by 32% across 5 product lines.
Collaborated with customer success and GTM teams to improve user adoption rate by 10% and reduce support escalations by 22%.

• Led roadmap and execution for an internal CMS platform to streamline QC ops, reducing human errors by 95% and turnaround time by 25%, in collaboration with a team of 2 engineers and 1 designer.
• Partnered with PMs to scale technographic enrichment, contributing to a 4-point NPS increase and 3% growth in monthly active users among target GTM personas.
• Conducted 25+ customer interviews and competitive analysis to identify market gaps, informing product strategy that drove 3% growth in monthly active users.

• Designed and implemented a centralised dashboard used by QA and PMs to trace defects and sprint health, reducing analysis time by 85%.
• Refactored backend workflows, leading to 60% improvement in load time and 78% increase in system responsiveness.
• Collaborated with global delivery teams and co-owned prototype-to-deployment lifecycle, ensuring 100% on-time releases.
• Drove customer support tickets and root cause fixes, improving team efficiency and stability.