Siddharth Arora

Amritsar,PB

Summary

Results-driven Assistant System Engineer at Tata Consultancy Services with expertise in operational efficiency and cross-functional collaboration. Achieved a 15% increase in efficiency by optimizing support workflows and managing high-priority incidents. Proficient in SQL and committed to delivering exceptional customer service while resolving complex issues.

Overview

years of professional experience

Work History

Assistant System Engineer

Tata Consultancy Services

Noida

01.2022 - Current

Streamlined operations through cross-functional collaboration, achieving 15% efficiency increase.
Managed high-priority operational tasks and incident tickets in 24/7 Command Center.
Took ownership of customer issues, ensuring resolution within defined SLAs through teamwork.
Conducted deep root-cause analysis of complex customer incidents to prevent recurrence.
Actively monitored service levels and abandon rates during critical business events.
Coordinated major incidents with internal teams, addressing platform-impacting issues effectively.
Partnered with developers to resolve escalated issues, decreasing resolution time by 20%.
Replied to customer queries via email, messaging systems and support ticket platforms.
Designed support workflows and SLA tracking in ServiceNow, enhancing ticket resolution efficiency by 25%.
Monitored system performance metrics to proactively address potential issues.

Education

Masters of Computer Applications - Artificial Intelligence

Chandigarh University

Chandigarh

07.2026

Bachelor of Computer Applications -

DAV College

Amritsar, Punjab

09.2021

High School -

DAV Public School

Amritsar, Punjab

05.2018

Skills

Python (basic)
SQL
Modern Data Stack Familiarity
Ticketing systems
SLAs
Escalations & Service Metrics
Operational Support & Monitoring
Incident & Problem Management
Customer-Facing Communication & Feedback Looping
Cross-functional Collaboration

Attention to Detail
Proficiency in MS Office Suite
Google Sheets
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Adaptability & Problem-Solving
Self-Starter & Quick Learner
Time Management & Prioritization
Active Listening & Critical Thinking
Case management

Languages

Hindi

First Language

English

Proficient (C2)

Punjabi