Siddharth Chandpure
Summary
Results-driven and seasoned head of operations with a proven track record of success spanning 7 years in executive leadership and a total of 10+ years within the operations domain. Committed to fostering a culture of excellence, continuous improvement, and operational excellence. Achieved a 20% increase in profitability in just 7 years. Implemented new techniques to drive organic customer growth, led initiatives to improve employee loyalty and reduce attrition, and boosted sales by 10% annually. Oversaw the completion of projects within strict time and budget constraints, while also increasing turnover by 25% in just 2 years.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager - HOD Corporate Sales & Operations
Insure Upright
12.2016 - Current
- Sales Strategy & Execution : Developed and implemented data-driven sales strategies that increased corporate sales revenue by 35% year-over-year, aligning with company objectives.
- Business Development : Leveraged political contacts to penetrate the B2G sector, successfully securing government contracts in less competitive areas and driving significant new revenue streams.
- Operational Leadership : Managed end-to-end operations, including client onboarding, claims handling, and service quality assurance, resulting in increase in client satisfaction scores.
- Event Hosting for Financial Literacy : Organized and hosted events on mutual funds, aimed at boosting sales and raising financial literacy among corporate clients, leading to increased client engagement and new sales.
- Team Management : Led a team of 45 sales and operations professionals; implemented a robust training and mentoring program, which reduced employee turnover.
- Customer Relationship Management : Maintained and enhanced relationships with key corporate clients, providing proactive solutions and regular business reviews to identify growth opportunities.
- Process Optimization : Streamlined operational processes, reducing turnaround times for client requests and claims processing; co-implemented an automated CRM system for improved workflow.
- Financial Oversight : Managed corporate sales and operations budget, consistently optimizing resource allocation and achieving cost savings.
Project Management Coordinator
SDL Multilingual Solutions Pvt. Ltd
10.2014 - 09.2016
- Project Planning & Coordination : Supported project managers in planning and scheduling multilingual projects across 16 languages, ensuring resources and timelines were effectively managed.
- Client Communication : Acted as the primary point of contact for clients like BOSE & GARMIN, providing regular updates, gathering feedback, and ensuring alignment with project goals and requirements.
- Team Collaboration : Coordinated with translation, localization, and QA teams to ensure project milestones were met within specified timelines, resulting in an average improvement in on-time delivery.
- Documentation & Reporting : Created detailed project documentation, including timelines, budgets, and client requirements, and provided weekly progress reports to senior management and clients along with Quarterly QBR
- Quality Assurance : Worked closely with QA teams to monitor the quality of translated materials, ensuring linguistic and cultural accuracy to meet client expectations.
- Risk Management : Identified potential risks in project schedules or resources and proactively developed contingency plans, reducing project delays.
- Budget Management : Monitored project budgets and costs, ensuring resources were allocated effectively and staying within budget constraints.
- Process Improvement : Streamlined project processes by implementing a centralized tracking system in excel using macros, which improved workflow efficiency and reduced administrative overhead.
- Stakeholder Engagement : Built and maintained strong relationships with key stakeholders, including clients, vendors, translators and internal teams, to facilitate seamless project execution.
City Manager
Housing.com, Locon Solutions
10.2013 - 08.2014
- Data Leadership : Led a team of 60 Data executives to drive property listings and client acquisition, achieving more market share consistently.
- Client Relationship Management : Built strong relationships with real estate developers, brokers, and high-value clients, contributing to client retention rates.
- Partnership Development : Forged strategic partnerships with local real estate agencies and financial institutions, enhancing company's service offerings and driving co-marketing initiatives.
- Hub & Spoke Model Implementation : Introduced a hub-and-spoke operational model, optimizing resource allocation and reducing variable costs by 60%.
- Event Planning & Promotion : Organized property expos and community events to showcase listings, improving brand visibility and customer engagement.
- Data Analysis & Reporting : Utilized market and customer data to track performance metrics, identify growth opportunities, and generate reports for senior management.
- Brand Ambassador : Represented Housing.com at industry events, acting as a brand advocate and promoting the platform's value propositions to potential partners and customers.
Assistant Manager
NHR Logistics
09.2011 - 10.2013
- Route Optimization & Fleet Management : Implemented effective route optimization techniques, reducing fuel consumption; monitored fleet health and ensured regular maintenance schedules for peak operational efficiency.
- Vendor & Carrier Coordination : Established strong relationships with local carriers and vendors, negotiating favorable terms and reducing transportation costs.
- Operational Planning : Planned daily dispatch schedules, tracked shipments in real-time, and managed delays to ensure timely deliveries for clients.
- Data Analysis & Reporting : Analyzed logistics data to identify trends and performance gaps, providing actionable insights that improved delivery accuracy and reduced customer complaints.
- Compliance & Safety : Ensured adherence to transportation safety and compliance standards, minimizing accidents and enhancing the company's safety reputation.
- Cost Control : Monitored and controlled operational expenses, successfully reducing overheads by 15% through budget management and resource allocation.
Education
Post-Graduation Diploma - Supply Chain Management
Confederation of Indian Institutes
Navi Mumbai01-2012
BBA - Management Studies
MCC College
Mumbai, India01-2010
Skills
- Troubleshooting and problem resolution
- Innovation management
- Data-driven decision-making
- Risk Management
Accomplishments
- Awarded 3 Times as SME Expert at Insure Upright for exceptional industry insights and contributions to small and medium-sized enterprise (SME) solutions.
- Awarded 7 Times Wall of Fame at SDL in recognition of outstanding performance and exceeding corporate sales targets.
- Awarded as Pan India Leader at Housing.com , demonstrating leadership in business growth initiatives and driving top-line revenue across all regions.
Certification
- SQL Projects for Beginners | Great Learning Academy
- Business Intelligence using Power BI | Skill Nation
- Scrum Fundamentals Certified | SCRUM Study
- Foundations of Business and Entrepreneurship | Skill Front
- Six Sigma Yellow Belt | 6SIGMAstudy
- The Fundamentals of Digital Marketing | IAB Europe
- Digital Marketing Fundamentals | SM Study
- Microsoft MS projects 2013 | EPMC
- Company Business Accountant | IIJT
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Senior Manager - HOD Corporate Sales & Operations
Insure Upright
12.2016 - Current
Project Management Coordinator
SDL Multilingual Solutions Pvt. Ltd
10.2014 - 09.2016
City Manager
Housing.com, Locon Solutions
10.2013 - 08.2014
Assistant Manager
NHR Logistics
09.2011 - 10.2013
- SQL Projects for Beginners | Great Learning Academy
- Business Intelligence using Power BI | Skill Nation
- Scrum Fundamentals Certified | SCRUM Study
- Foundations of Business and Entrepreneurship | Skill Front
- Six Sigma Yellow Belt | 6SIGMAstudy
- The Fundamentals of Digital Marketing | IAB Europe
- Digital Marketing Fundamentals | SM Study
- Microsoft MS projects 2013 | EPMC
- Company Business Accountant | IIJT
Post-Graduation Diploma - Supply Chain Management
Confederation of Indian Institutes
BBA - Management Studies
MCC College
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