SIDDHARTH CHAWLA

1. In Business Analyst role,

• Working on dashboard creation and insight generation for diverse learning programs, assisting in achieving program success.
• Working closely with Leaders to assess program effectiveness through measuring Business Impact, ROI and success on program KPIs
• Developed targeted dashboards based on the needs of Leaders, HR Partners and Learning Partners by gathering and comprehending their requirements.

2. In Project Management role,

• Collaborated with Business Stakeholders to understand requirements, analyze impacts, and deploy new features on production using Agile methodologies.
• Collaborated with tech team and business lead to optimize product features, enhancing user experience.
• Conduct regular meetings with team members to discuss progress and identify areas of improvement.

3. In Learning and Development role, driving few programs that are specifically curated for our teams.

• Identify target audience and their needs
• Define clear objectives and outcomes
• Develop relevant content and materials
• Deliver engaging and interactive training
• Provide support and resources for learners
• Monitored program success by establishing timelines and benchmarks for evaluation
• Maintained regular contact with participants, gathering valuable feedback and testimonials.
• Tracked progress consistently and shared leaderboards with upper management
• Tracked Learning Effectiveness of the program and measured success by calculating Business Impact and ROI.

• Extracted, compiled and tracked data, and analyzed data to generate reports
• Compile and validate data; reinforce and maintain compliance with corporate standards
• Making Agent Productivity, Interval, Half Hourly, Hourly and Weekly Reports for Internal and External Stakeholders
• Making Monthly Scorecards, Transaction based, and OT based Performance Incentives
• Generating real time reports for improving the Agent Productivity, Efficiency and overall Process Performance
• Managing and handling relationship with the major corporate clients & ensuring MIS Reporting
• Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client
• Preparing Adhoc Reports as per Internal and External Stakeholder’s requirements
• Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis
• Used advanced Excel functions to generate spreadsheets and pivot tables

• Recommended operational improvements based on tracking and Analysis
• Mapped current processes and offered recommendations for improvement
• Optimized the current manual process using macro coding that proved to be efficient
• Developed code in MS Excel for export and import of data to and from MS Access
• Day-to- Day Analysis of Reports (Sales, Returns, Inventory) follow up and coordination with cross functional teams to ensure timely flow of Reports