Siddharth Dobhal
Chennai
Summary
TOP PERFORMING "SENIOR SELLER SUPPORT ASSOCIATE" proudly resolving issues quickly and effectively with an experience of 3 YEARS under companies known as 'MARKET GIANTS'. Professional with proven expertise in customer support and problem resolution. Demonstrates strong communication and interpersonal skills, with focus on team collaboration and achieving results. Reliable and adaptable, with knack for navigating changing needs. Skilled in conflict resolution, CRM systems, and data analysis. Valued for positive attitude and exceptional work ethic.
Overview
3
3
years of professional experience
Work History
Seller Support Associate Sr
Amazon Development Centre Private Limited
05.2022 - 08.2024
- Working as a seller support associate in NA, FE and EU region.
- Championed a positive work environment through active collaboration with peers while maintaining a focus on delivering top-notch customer service.
- Solving every seller problem via email, following Amazon Guidelines, procedure and policies.
- Mostly I work with Brands and solve their issues promptly delivering the best results be it Brand issues or there Branded pages issue, Brand enrollment, by cross checking their Business Information and working with Trademark sites to cross verify Seller's business in Amazon for mostly all region's over the world.
- Remained calm under pressure to handle customer complaints and solve problems.
- Listened to clients to identify requirements and prepare accurate tickets for further action.
- Followed-up on customer interactions to provide further support.
- Wrote professional business correspondence and prepared informational sheets for clients.
- Dispatched or escalated tasks to appropriate departments for swift resolution.
- De-escalated negative correspondence to achieve positive outcome.
- Responded to customer emails with accurate, professional replies.
- Actively participated in ongoing training programs, staying current on industry best practices and emerging trends in e-commerce support services.
- Improved case handling time by effectively prioritizing tasks and utilizing available resources.
Inside Sales Specialist(US SHIFT)
Skill-Lync
09.2021 - 03.2022
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Recorded details from customer communications on CRM.
- Made high volume of sales calls per day exceeding company outbound call targets.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
- Followed customer service script for uniformity in handling customer issues.
- Followed up customer calls with further information or instructions when necessary.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
- Explained benefits and features of products to provide detailed information and uses, increasing sales and ROIs.
- Informed customers regarding online promotions and discounts through newsletter campaigns, boosting product awareness and sales.
- Addressed questions, managed complaints and provided solutions, providing positive and smooth communications to increase customer satisfaction.
Business Development Executive
MyCaptain - The Climber
07.2021 - 08.2021
Education
Bachelor of Technology in Computer Science Engineering - Computer Science Engineering
SRM Institute of Science and Technology
2021
12th - Science
Swarajya Senior secondary school
2016
Secondary(10th Pass) - Science
Brightlands School
03.2014
Skills
- Experience in Hubspot, WFM, Paragon and Salesforce
- LANGUAGES KNOWN: Basics of C, C,Java
- Microsoft office, Microsoft Excel and basic computer knowledge
- Complaint resolution
- Data processing
- Customer complaint handling
- Troubleshooting
- Customer Service
- Product knowledge
- Emergency call handling
- Problem-solving
- Excellent writing skills
- Excellent communication skill
- Convincing skills
- Team Player
- Multi Tasker
- Ability to work under pressure
- Operational Support
- Business development
- Management
- Branding
- Effective, clear and Professional demonstrations
- Time Management
- Approachability and availability
- Conflict Resolution
- Team development strategies
- Issue resolution
- Goal oriented
- Email management
- Teamwork
- Strong communication and interpersonal skills
Languages
English
Proficient
C2
Hindi
Bilingual or Proficient (C2)
Timeline
Seller Support Associate Sr
Amazon Development Centre Private Limited
05.2022 - 08.2024
Inside Sales Specialist(US SHIFT)
Skill-Lync
09.2021 - 03.2022
Business Development Executive
MyCaptain - The Climber
07.2021 - 08.2021
12th - Science
Swarajya Senior secondary school
Secondary(10th Pass) - Science
Brightlands School
Bachelor of Technology in Computer Science Engineering - Computer Science Engineering
SRM Institute of Science and Technology
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