SIDDHARTH DUBEY
Mumbai
Summary
Experienced team lead in operations with strong leadership, communication, problem-solving, and time management skills. Passionate about exploring distant lands and getting lost in a good book. Skilled in capturing moments and feeling the music. Thrives in a team lead position and seeking opportunities in operations leadership. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
15
15
years of professional experience
Work History
Team leader - operations
Telus international
Noida
06.2025 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Team lead operation
Teleperformance india pvt ltd
Mumbai
04.2023 - 04.2024
- Led a team of 25 operations staff, overseeing daily activities and ensuring adherence to established processes and targets.
- Implemented streamlined workflows and process improvements, resulting in a 20% increase in operational efficiency and a 15% reduction in errors.
- Mentored and coached team members, fostering their professional growth and development while promoting a positive and collaborative work environment.
- Collaborated with cross-functional teams to develop and execute strategic plans, resulting in a 10% improvement in customer satisfaction ratings and an increased market share by 5%.
Quality team lead
Webhelp India Pvt Ltd
Hyderabad
12.2022 - 03.2023
- Led and supervised a team of quality analysts, ensuring adherence to established quality standards and timely completion of projects.
- Implemented and improved quality control processes, resulting in a 20% reduction in defects and customer complaints.
- Conducted regular audits and inspections to identify areas of improvement, leading to enhanced product quality and customer satisfaction.
- Collaborated with cross-functional teams to develop and implement corrective action plans, resulting in improved operational efficiency and cost savings.
Quality Analyst
Bytedance technologies India Pvt Ltd
Gurgaon
06.2020 - 06.2022
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Performed functional, system integration, regression, user acceptance testing.
- Identified and tracked software defects using bug tracking systems.
- Provided feedback on usability and suggest improvements to the product design teams.
- Collaborated with developers to diagnose problems and devise solutions.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Monitored production processes for accuracy and conformance to established standards.
Team Leader
Mobile Telecommunication
Mumbai
03.2015 - 06.2016
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Process Trainer
Master Infotech
Mumbai
06.2011 - 02.2015
- Monitored training costs, and prepared budget reports to justify expenditures.
- Evaluated training materials prepared by instructors, and offered actionable suggestions for improvement.
- Conducted classroom, on-the-job, and web-based training sessions to ensure employees' understanding of processes.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Collaborated with other departments to develop effective integration strategies between different processes.
- Used role-playing, lectures, and simulations to present information in a variety of instructional techniques and formats.
- Monitored trainee progress throughout the course of their program, and provided additional support as needed.
Education
Bachelor of Science - Chemistry
IEC University
Himachal PradeshHigh School Diploma - English
Thakur College of Science And Commerce
MumbaiHigh School Diploma - English
Thakur Shyam Narayan High School
MumbaiSkills
- Leadership
- Communication
- Performance monitoring
- Production Monitoring
- Regulatory Compliance
- Resource Allocation
- Performance Improvement
- Operations Management
- Quality Control
- Employee engagement
Personal Information
- Date of Birth: 11/23/92
- Nationality: Indian
Languages
- Hindi
- Marathi
- English, C1
- Hindi, C2
- Marathi, C2
Web
https://www.linkedin.com/in/siddharth-dubey-56a047228?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Languages
English
Proficient
C2
Timeline
Team leader - operations
Telus international
06.2025 - Current
Team lead operation
Teleperformance india pvt ltd
04.2023 - 04.2024
Quality team lead
Webhelp India Pvt Ltd
12.2022 - 03.2023
Quality Analyst
Bytedance technologies India Pvt Ltd
06.2020 - 06.2022
Team Leader
Mobile Telecommunication
03.2015 - 06.2016
Process Trainer
Master Infotech
06.2011 - 02.2015
Bachelor of Science - Chemistry
IEC University
High School Diploma - English
Thakur College of Science And Commerce
High School Diploma - English
Thakur Shyam Narayan High School