Salesforce
Siddharth Dwivedi
Full-Funnel Growth & Customer Engagement leader
Ghaziabad
Summary
Full-Funnel Growth & Customer Engagement Specialist with 8+ years of cross-functional experience in Customer Success, Presales Consulting, Demand Generation, Business Development, and Proposal Management across B2B SaaS, cloud-native, and enterprise software. Proven expertise in managing the entire customer lifecycle—TOFU, MOFU, BOFU, and post-sales phases—driving ABM, lead nurturing, MQL-to-SQL conversion, and QBR/EBR success. Adept at RFP/RFI handling, stakeholder alignment, and GTM orchestration. Technically proficient in AWS, Tableau, Power BI, SQL, and Python for scalable analytics and reporting. Known for improving NRR, CLTV, TTFV, and CSAT through lifecycle automation, strategic onboarding, and customer advocacy across APAC, EMEA, AMER, and MENA.
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Customer Engagement Leader
Tiny Cubeway
03.2024 - Current
- Resolved customer issues promptly, optimized CRM systems, and implemented personalized strategies to boost satisfaction and loyalty.
- Developed training materials and led workshops, improving team performance in customer engagement initiatives.
- Leveraged analytics tools to evaluate campaign performance and refine tactics for greater impact.
- Built strong client relationships through consistent service delivery, achieving sales targets and enhancing customer retention.
- Coordinated product showcase events to attract new leads and strengthen existing relationships.
- Streamlined communication channels to improve response times and support efficiency.
- Collaborated with cross-functional teams on targeted retention campaigns.
- Created a comprehensive knowledge base for faster query resolution.
- Managed 15+ customer interactions daily, using data insights to identify engagement opportunities and trends.
Customer Success Manager
MongoDB
09.2023 - 01.2024
- Analyzed customer feedback and usage data to identify trends, drive product improvements, and elevate customer success metrics.
- Assisted in onboarding and product setup, ensuring seamless adoption and value realization for new clients.
- Managed a portfolio of key accounts, maintaining strong relationships and consistently high satisfaction levels.
- Conducted regular account reviews to uncover upsell opportunities and support client growth strategies.
- Collaborated with sales for smooth customer transitions and created retention strategies to boost loyalty.
- Proactively identified at-risk accounts and implemented corrective measures to reduce churn and enhance engagement.
Demand Generation Representative
AWS
12.2021 - 10.2022
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Executed targeted demand generation strategies for AWS Cloud in the public sector, identifying high-potential leads, qualifying opportunities, and aligning tailored solutions to client needs.
- Managed outreach campaigns, nurtured partner and customer relationships, and consistently achieved a $500K quarterly pipeline through strategic prospecting and upselling.
Sr. Presales Consultant
Apar Technologies
03.2017 - 08.2021
- Conducted detailed product demonstrations and technical presentations to enhance client understanding and support solution alignment.
- Participated in trade shows and industry events to promote brand visibility and build strategic networking opportunities.
- Collaborated with sales teams to develop tailored solutions, assist in deal negotiations, and secure high-value contracts.
- Delivered engaging training sessions for internal teams, enhancing consultant capabilities and cross-functional knowledge.
- Aligned presales activities with product management strategies to ensure solution accuracy and market fit.
- Conducted competitor and market analysis, offering insights to guide product development and maintain competitive advantage.
- Utilized CRM tools to manage leads, track sales progress, generate reports, and optimize client interactions.
- Performed thorough client needs assessments to improve proposal precision and increase conversion rates.
- Streamlined proposal and RFP response processes, improving efficiency and responsiveness to client-specific requests.
Presales and Training Executive
Kodak Alaris
07.2016 - 02.2017
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Led strategic presales initiatives across Northern India, delivering customized solution demonstrations and technical consultations for clients in Education, BFSI, Manufacturing, and Government sectors.
- Managed complete RFP/RFI cycles, crafted tailored value propositions, and presented at high-impact forums and industry conferences, overseeing booth operations and product showcases.
- Conducted targeted product enablement sessions and technical training for clients and partners, ensuring successful software and hardware adoption and reducing onboarding friction.
- Collaborated with partners to enhance go-to-market readiness, ensured SLA adherence, resolved technical roadblocks, and contributed to Digital India digitization projects for scalable impact.
Growth and Business Development
Ask to Ray Tele Info Pvt. Ltd.
04.2013 - 05.2016
- Conduct comprehensive market, competitor, and customer analysis to identify growth opportunities, inform go-to-market strategies, and align offerings with evolving market needs.
- Drive targeted lead acquisition through telecalling, outbound email campaigns, and strategic partner outreach—qualifying prospects to build and sustain a high-conversion sales pipeline.
- Define and execute scalable growth plans, including quota setting, sales forecasting, and consultative selling approaches to close high-value deals and drive recurring revenue.
- Cultivate strong, long-term relationships with key customers and technical partners, ensuring alignment between business objectives and product capabilities for mutual success.
- Lead presales initiatives including solution demos, RFP/RFI responses, proof of concepts (POCs), and creation of sales collateral to support conversion at every stage of the funnel.
- Track KPIs such as lead conversion, campaign ROI, and forecast accuracy; provide actionable insights and reporting to stakeholders for continuous refinement of growth strategies.
Education
Post Graduate Program - Data Science
IIIT Bengaluru
Bengaluru 04.2001 -
Bachelor of Technology - Electrical Engineering
Uttar Pradesh Technical University
Kanpur, India 04.2001 -
Skills
Client account management
Targeted customer analysis
Analytical problem-solving
Bid Management
Product demonstration
Client onboarding and engagement
Customer advocacy
Client requirement analysis
Cross functional collaboration
Demand generation
Campaign management
Customer success Metrics
Certification
AWS Certified Cloud Practitioner
Data Related Skills
- SQL
- Python
- Tableau
- Power BI
Software
Ms Dynamics 365
Zendesk
Gainsight
Salesforce
MS office
AWS
Jira
Asana
Timeline
Customer Engagement Leader
Tiny Cubeway
03.2024 - Current
Customer Success Manager
MongoDB
09.2023 - 01.2024
Demand Generation Representative
AWS
12.2021 - 10.2022
Sr. Presales Consultant
Apar Technologies
03.2017 - 08.2021
Presales and Training Executive
Kodak Alaris
07.2016 - 02.2017
Growth and Business Development
Ask to Ray Tele Info Pvt. Ltd.
04.2013 - 05.2016
Post Graduate Program - Data Science
IIIT Bengaluru
04.2001 -
Bachelor of Technology - Electrical Engineering
Uttar Pradesh Technical University
04.2001 -