Highly-focused and ambitious Human Resources Professional bringing 17+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
17
17
years of professional experience
Work History
Director People & Culture - APAC
SOTI India
Gurgaon
05.2020
Business partnering for APAC region, Employee value proposition, Compensation and reward program for Recruitment campaigns for APAC, Leading the team of Recruiters, People partners and Trainers, Workday implementation and automation, Campus recruitment and lateral recruitment strategies, Forecast planning and leadership development strategies, Succession planning programs and performance management, Implementation of 360 feedback appraisals, Setting up of office in multiple regions and setting up teams
Recruitment Leader - India
Gartner India
Gurgaon
08.2018 - 12.2020
Managing the hiring for Corporate services (IT, Finance, Legal & consulting), Managing a team of 10+ recruiters PAN India, Liaise with stakeholders and clients to understand requirements and deliver within timelines, Maintaining a high degree of quality, ensuring quality candidates, Molding and changing strategies basis the demand requirements, Formulating policies as per geographical needs, Designing and developing the L&D needs project, Driving automations and process improvements through the process to reduce cost of sourcing, Ensuring succession planning is in place for the team, Driving Operational Excellence within the team, Weekly meetings with HODs to discuss referral contribution from their process and share new schemes & way forward to increase contribution, Implements best practices towards building the employment brand image & to create a pull for the brand resulting in hiring top talent
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Maintained team flexibility and embraced change to adapt within dynamic markets.
Led team by answering complex customer questions and mentoring personnel one-on-one.
Sr. Manager - HR
FIS Global Business Solutions India Private Limited
Gurgaon
02.2011 - 08.2018
Managing a team of 21+ recruiters PAN India & Philippines, Handling multiple accounts for IT, Support / Bulk hiring for India and Philippines, Managing both Internal and external recruitment for India & Philippines, Ensuring active sourcing from job portals and passive sourcing through social media, Automated the Internal Job posting tool for effective and hassles free employee experience, Ensuring low cost channels are utilized effectively to source to ensure profitability, Liaise with stakeholders and clients to understand requirements and deliver within timelines, Maintaining a high degree of quality, ensuring quality candidates, Molding and changing strategies basis the demand requirements, Driving automations and process improvements through the process to reduce cost of sourcing, Ensuring succession planning is in place for the team, Driving Operational Excellence within the team, Designed and worked towards PEERS mascot to increase the referral contribution, Automated the complete IJP process to promoted employee development, Designed the Vender Manager program to engage, empower and evaluate, Weekly meetings with HODs to discuss referral contribution from their process and share new schemes & way forward to increase contribution, Continuous interaction with the internal clients (operations/processes) to synchronize their requirements with our hiring methodology, Managing expectations of key stakeholders on regular basis, Manage and develop the database for optimum utilization by tapping on New Joiners to the organization, Designing compensation philosophy and bench-marking, Ensure that the Media Sourcing teams day to day activities are managed, Ensuring on boarding of manpower in line with the launch plans
Have a detailed plan for any new recruiter joining the team (stepup plan), Develop and maintain a positive employee relations environment and ensure uniform and consistent application of organization policies and procedures, Audit & Governance: Ensure all HR records/database as per SASE 16, ISO27001 & IQA Standards, Attending Internal & External audits
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Assistant Manager - HR
IBM
08.2010 - 02.2011
Performed full cycle recruitment for Front Line hiring/support hiring/ IT and Non IT recruitments, internally and externally, Account management, also in charge of managing specific vendors, Providing end to end recruitment solution to the clients, start from requirement gathering, analysis, screening, sourcing and short listing the profiles, scheduling interviews, salary negotiation till closure of position, Management of recruitment team, right from accurate allocation of jobs to the concerned recruiters, assisting each individual in hiring activities, motivation, performance appraisal, training on HR Functions, Active participation on campus drives, job fairs and other hiring activities like social networking, Head Hunting, Cold Calling, Referrals and Internet based recruiting tools, Involved in recruiting techniques like Proficiency in competence mapping, Adept liaising with BU's Head to gain a thorough understanding of requirements, Participates in recruiting efforts
Continually raises the hiring bar
Responsible for effectively networking by referral/reference contacts, internal employees, conducting industry research, cold calling & attending events, Expert in handling individually End - End Recruitment right from sourcing, screening, short listing & interview follow-ups till the closures, Responsible for entry, maintenance, of data on ATS (Applicant Tracking System), Implements best practices towards building the employment brand image & to create a pull for the brand resulting in hiring top talent, Work with Global leaders to implement / frame polices, Learning & Development plan for the Business accounts
Lead - HR
Keane India
06.2006 - 08.2010
Employee Referral Program: Primarily, helping the organization by reducing recruitment cost and increase employees’ retention, Assigning Targets to individual processes to help meet the overall recruitment demand, Attending weekly WRM’s for each process and discussing the week’s performance, Managing the publicity aspect of the referral program and managing the branding activity for the location, Meeting employees on regular basis to update them on the current hiring plan, incentive amounts etc, Weekly Help Desk’s planned on the production floors to help employee engagement, Meeting the NHT and all candidates during their Induction Sessions, Creating/Managing incentive plans for TLs/Managers/Employees, Daily check on emails/resumes that have been shared with me and having a reply TAT of 6 hours, Ensure timely payouts to all eligible for incentives, Creating/Driving attractive RnR schemes for the location, Creating attractive mailers to enhance the publicity of the program, Feedback via email sent to all employees who have referred their friends – following the TAT of 24 hours, Source candidates for other locations, Sourced the cream employees for the company so that they may help in earning the name and fame of the company, Offer Rollout – Joining Application Form: Ensure proper documentation during the Offer roll out stage to ensure 100% compliance, Computing salary for Re-Hire employees with the CMB Team (compensation and benefit), Offers made for various channels like Walk-Ins, Vendors, and Employee Referrals etc
With 100% compliance
Organized and detail-oriented with a strong work ethic.
Proven ability to learn quickly and adapt to new situations.
Strengthened communication skills through regular interactions with others.
Managed time efficiently in order to complete all tasks within deadlines.
Education
BCA - Computer And Information Sciences
BBNITM
Lucknow, UP
01.2001 - 06.2003
Skills
Human Resources Management
Talent Acquisition
Organizational Development
Team Management
People Management
Hiring and Retention
Negotiation
Visa
US & Philippines
Accomplishments
Certified CBI & BBI trainer (Competency based Interviewing & Behavior based interviewing)
Implementing new joiner onboarding program
Programs for Branding and Candidate offer engagement
Leadership development programs for budding and upcoming leaders
Compensation and Rewards program implementation
Building TA team across multiple geographies
Trained Internal Auditor and Compliance Manager
Capacity and succession planning
Implementing Automation projects
Formulating policies for D&I hiring
Computer Proficiency
Excellent (Microsoft Office)
Current Location
Gurgaon
Personal Information
Date of Birth: 02/14/82
Marital Status: Married
Timeline
Director People & Culture - APAC
SOTI India
05.2020
Recruitment Leader - India
Gartner India
08.2018 - 12.2020
Sr. Manager - HR
FIS Global Business Solutions India Private Limited
02.2011 - 08.2018
Assistant Manager - HR
IBM
08.2010 - 02.2011
Lead - HR
Keane India
06.2006 - 08.2010
BCA - Computer And Information Sciences
BBNITM
01.2001 - 06.2003
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