Summary
Overview
Work History
Education
Skills
Training
Projects
Responsibility Areas
Personal Information
Timeline
Generic

Siddharth Kalkar

Mumbai

Summary

Attain proficiency in the art of management. Cultivate and imbibe good counseling and other practical skills imperative in the industry. Fuse the above to achieve a position of responsibility and work towards the organization's growth and progress.

Overview

10
10
years of professional experience

Work History

Senior Manager - Technology Support and Project Management

DBS Bank Ltd
01.2016

Technical Specialist (Service Restoration / Incident Management Governance)

Sears IT and Management Services India Pvt. Ltd
02.2014 - 12.2015

Technical Lead IT IS (Shift Manager)

Cognizant Technology Solutions
08.2011 - 01.2014

Shift Manager Service Desk

Technology Service Desk, At EXL Services (Client of Microland Ltd.)
09.2010 - 07.2011

Tech Lead Operations

IBM Daksh Business Process Pvt. Ltd
10.2005 - 08.2010

Education

Skills

  • Major Incident Management (MI)
  • Problem Management
  • Change Request Management
  • Business Continuity & Disaster Recovery
  • End User Support and Project Management
  • Regulatory and Risk Reporting for various KRIs

Training

  • LEAN Six Sigma
  • Project Management
  • Business Communication Skills
  • Presentation Skills
  • Customer Centricity
  • Conflict Management
  • Risk Management
  • Agile

Projects

▪ DBS Bank India Ltd. 

o Datacenter Migration: It was a privilege to be part of 2 Datacenter Migration projects for the bank which included both  the Primary and Secondary location migration. 

o Laxmi Vilas Bank amalgamation: This is a lifetime opportunity for anyone to be part of an organizational level change. It  was a great experience and wonderful experience of completing the integration of 2 different entities.  

o IT Service Desk Transitioning: For improved Service Level and user experience the support partner for Service Desk was  replaced and a successful transition of the services without business/user impact was completed during the peak COVID  period. This was one of a transition of services which was completed with Remote support and adhering to the COVID  lockdown guidelines. 

▪ Cognizant Technology Solution  

o Resource utilization: Optimum utilization of L1 & L2 resources. This helped in increasing the knowledge and provided  more time in hand for the L3 resource. This also helped the operations team in reducing the cost of operations. 

 ▪ Microland Ltd.

 o Encryption Deployment: Ensuring client data security by deploying encryption on laptops. Encryption software was  installed on all the existing and to be issued laptops and support was handed over to the local IT team.

Responsibility Areas

  • Major Incident Management (MI)
  • Problem Management
  • Change Request Management
  • Business Continuity & Disaster Recovery
  • End User Support and Project Management
  • Regulatory and Risk Reporting for various KRIs

Personal Information

  • Father's Name: Mr. Subhash Kalkar
  • Date of Birth: 06/29/1980
  • Marital Status: Married
  • Permanent Address: J-401 Vastu City Rameshwaram, Behind Vidhya Sagar School Bicholi Mardana, Indore (M.P)

Timeline

Senior Manager - Technology Support and Project Management

DBS Bank Ltd
01.2016

Technical Specialist (Service Restoration / Incident Management Governance)

Sears IT and Management Services India Pvt. Ltd
02.2014 - 12.2015

Technical Lead IT IS (Shift Manager)

Cognizant Technology Solutions
08.2011 - 01.2014

Shift Manager Service Desk

Technology Service Desk, At EXL Services (Client of Microland Ltd.)
09.2010 - 07.2011

Tech Lead Operations

IBM Daksh Business Process Pvt. Ltd
10.2005 - 08.2010

Siddharth Kalkar