Siddharth Kamble
Duty Manager
Mumbai
Summary
With 10+ years of experience in the hospitality and tourism industries, this guest-oriented hotel manager is committed to delivering exceptional service to clients and tourists. Demonstrating a consistent ability to exceed expectations and create valuable experiences, this professional's successful management background at reputable hotels and resorts has equipped them with the skills to effectively lead teams and ensure the utmost customer satisfaction.
Overview
2025
2025
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Duty Manager
ZOLO (Z Bliss Suite)
07.2024 - Current
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Provided services efficiently and with high level of accuracy.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
Executive - Associate Lounge- T2 CSMIA
MTRPL
1 2023 - 1 2024
- Company Overview: Mumbai Duty free, T2 CSMT International Airport, Mumbai
- Lead and motivate a team of sales associates to achieve sales targets
- Provide exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving any issues or concerns
- Monitor inventory levels and merchandise displays, ensuring the lounge area is well-stocked and visually appealing
- Team rosters & attendance to made on time
- Analyze sales data and trends to identify opportunities for growth and improvement
- Foster a positive and inclusive work environment, promoting teamwork, respect, and open communication
- Promoting the adani on app for shopping and making travel arrangements
- Mumbai Duty free, T2 CSMT International Airport, Mumbai
Front Office Executive
The Leela Hotel Pvt Ltd
01.2017 - 12.2019
- Company Overview: Sahar road, Andheri, Mumbai
- Provide administrative support to ensure efficient operation of the office
- Serve as a point of contact between the executives, employees, clients, and external partners
- Maintain and update records, databases, and filing systems
- Arrange travel and accommodation for executives and other staff members as needed
- Coordinate and schedule meetings, conferences, and events
- Provide excellent customer service to clients, visitors, and other stakeholders
- Provide basic technical support for office equipment and software applications
- Collaborating with other departments to ensure seamless guest experiences
- Sahar road, Andheri, Mumbai
Front Office Associate
ITC Maratha Hotel
01.2014 - 01.2016
- Company Overview: Sahar Road, Andheri, Mumbai
- Roster and maintaining attendance day to day basis for associate & industrial trainees
- Welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with the check-in process, verifying their reservation details and providing room keys
- Handle guest inquiries, requests, and complaints promptly and courteously
- Anticipate guest needs and proactively offer assistance to enhance their stay
- Serve as a liaison between guests and other hotel departments, communicating special requests or preferences to relevant staff members
- Handle cash, credit card transactions, and other forms of payment accurately and securely
- Follow emergency procedures and protocols in the event of fire, evacuation, or other emergencies
- Sahar Road, Andheri, Mumbai
Education
PGDM - Sales & Marketing & Hospitality management studies
Welingkar Institute of Management Development and Research
01.2017 - 01.2024
B.sc - Hotel Management
RPH College of Hospitality management studies
01.2014 - 01.2017
SSC - undefined
Bombay Assemblies of God day School
HSC - undefined
Tulsi Technical Institute
Skills
Team Leadership
Guest Service
Business Development
Sales Strategies
Relationship building
Team supervision
Time management
KPI setting and review
Staff training
Additional Qualifications
- MS-CIT & MS-OFFICE
- TRAVEL & TOURISM
- AVISEC Training
- Opera PMS 5.0
- Hotelogix 2.5
- HORECA
- Adani One App Training
Timeline
Duty Manager
ZOLO (Z Bliss Suite)
07.2024 - Current
Front Office Executive
The Leela Hotel Pvt Ltd
01.2017 - 12.2019
PGDM - Sales & Marketing & Hospitality management studies
Welingkar Institute of Management Development and Research
01.2017 - 01.2024
Front Office Associate
ITC Maratha Hotel
01.2014 - 01.2016
B.sc - Hotel Management
RPH College of Hospitality management studies
01.2014 - 01.2017
SSC - undefined
Bombay Assemblies of God day School
HSC - undefined
Tulsi Technical Institute
Executive - Associate Lounge- T2 CSMIA
MTRPL
1 2023 - 1 2024
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