Siddharth Kaushal
Manager - Control Tower (Central Operation)
Noida
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager - Control Tower (Central Operations)
Shadowfax Technologies Private Limited
Gurgaon
02.2022 - Current
- Own and track key operational metrics across supply chain and assets
- Work closely with Operations (Warehouse & Linehaul), Planning design, Process Control, Sales, Last mile and first mile to ensure smooth operations on a day-to-day basis
- Work closely with business teams in setting up and operationalizing warehouse operations from scratch and for day- to-day issue resolution
- Lead the Operations and sales planning exercise on a weekly and monthly basis to ensure smooth operations
- Undertake adhoc and pea planning in coordination with sales and Operations teams
- Resolve client escalations by conducting RCA in coordination with other team with respect to speed, RTO and other client metrics which is impacting performance
- Team Handling
- Coordinate with all teams across location to improve handshake processes
- Conduct periodic business performance reviews along with operations and sales team for key accounts
- Analysis of the data reports to identify performance bottlenecks and improve performance Responsible for training the staff on processes, safety and policies and ensure the quality standards are met
- Responsible to derive process and design and implement SOPs for smooth operations and better customer experience.
- Evaluated suppliers to maintain cost controls and improve operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored expenditures to mitigate risk of overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised labor costs and departmental expenses to remain in line with budget.
Manager - Fulfilment Centre Operation
Udaan, Hiveloop Logistics Pvt. Ltd
Lucknow
07.2019 - 02.2022
- Analyze and improve processes related to Fulfilment Operations Managing operations of large fulfilment centre having a significant employee workforce and handling inward/storage/dispatch operations work closely with business teams in setting up and operationalizing warehouse operations from scratch and for day- to-day issue resolution
- Manage driver & loader workforce and should be able to resolve any large-scale disputes arising out of the same
- Set and monitor KPIs for employees
- Inventory planning, vehicle route planning
- Responsible for managing the transportation vendors
- Team Handling
- Effective Management of P&L for FM, MM, LM
- Planning, Forecasting, and budgeting of operational cost for the entire facility operations, along with managing the same with effective management and initiatives
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements
- Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work
- Analysis of the data reports to identify performance bottlenecks and improve performance Responsible for training the staff on processes, safety and policies and ensure the quality standards are met
- Analyze and improve processes related to Fulfilment Operations
Area Business Manager
OYO Rooms
05.2019 - 07.2019
- Stock Management
- Achieve highest take from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues Take necessary actions for inventory control and ensure constant SRNs availability across the assigned portfolio Drive actions and initiatives to win back properties which have gone in sold-out, by speaking with the owner and resolving owner issues
- Deploy R&M and other resources at the property to win-back KB rooms and sold-out properties Ensure rev par at the property by solving for perfect SMART inputs through owner alignment and internal coordination e.g., No restrictions –UMC/LID, prepaid, floors, presence of OTA handles, low 3C etc
- Take and drive decisions across offline demand, Supply, CX with the right balance Stakeholder Management: Meet with owners to solve for complex owner issues / painful owners and resolve any escalations Managing assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively Superior Guest Experience: Work and coordinate with central teams to drive various initiatives across the portfolio Manage daily operations of various SMART hotels and ensure adherence all OYO Operational Procedures and guidelines Manage daily operations of various SMART hotels and ensure adherence all OYO Operational Procedures and guidelines Implement and lead new initiatives at property to maintain great guest experience
Team Lead/Assistant Manager (Operations-Last Mile)
Amazon Transportation Services Pvt. Ltd
Lucknow
09.2017 - 04.2019
- Defining, building and executing the delivery process from delivery station to customer address Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management Engage closely with the delivery team including associates, developing, and maintaining a highly motivated and performance driven team
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements
- Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work
- Analysis of the data reports to identify performance bottlenecks and improve performance Implement the formal process control and process improvement mechanisms.
Restaurant Manager
Pizza Hut India
09.2014 - 09.2017
- Overall smooth operation of the Store
- Strategy Planning & Profit Management
- Customer Service
- Team Handling
- P & L management
- Shift Management
- Staff recruitment, performance review & appraisal
- Inventory Management
- Training of the Entire Staff
- Trade area extension for the store
- Analyzing order volumes Promotional activities Sales building activities
- Account management Customer relationship building activities
Asst Manager
McDonalds India
07.2011 - 08.2014
- Planning and control of employee training
- Operations Management
- Stock handling and ensuring adequate levels are maintained
- Placing orders for the stock
- Team Handling
- Roaster Management / Recruitment
- Cash Management
- EOM / MOM analysis of P&L.
Education
BHM -
Institute of Hotel Management
01.2008 - 01.2011
12th - undefined
Saint Fidelis College
10th - undefined
Saint Fidelis College, The West Inn Hotel Sohna
MBA - Operations Management And Human Resource
Swami Vivekanand Subharti University
Meerut 07.2021 - Current
Skills
Team Management / Stake Holder Managementundefined
Accomplishments
- Have been awarded with the best corporal in NCC at state level (U.P.)
- Have been awarded with GAME CHARGER, for managing the site smoothly in a complex city
- Have launched Udaan Logistics Hub from scratch at Kanpur
- Have launched WH at Kanpur, by managing stakeholders and being an active part in scaling the city
- Have launched a pilot in Kanpur called as MICRO HUB, where delivery of goods was done in thedifficult to serve areas as a different entity
- Have increased the scorecard of Lucknow station from Underperforming to Good
- Have ensured the performance of the Amazon at Lucknow station (DSR) to be 90%, which was,the first time since launch of the station
- Have increased sales of the store by 7% since handover at Pizza Hut
- Have been recognized for the 100% retention for the quarter for the team members of the store Team Leader – AIESEC in Lucknow
- Associated with the NGO People for Animals (PFA)
- Won first prize in Parag Contest for Best Punch Line for the company and its products
- Served the role of a social worker for Cancer Aid Society and The Earth Saviors Foundation
- Bourn vita Quiz Contest (BQC)
- Activelyparticipatedinvariousdebates,quizzes,elocutions,dances,plays,essaywritingcompetitions,etc.
Hobbies
Gardening
Watching Sport
Pets
Travel
Timeline
Manager - Control Tower (Central Operations)
Shadowfax Technologies Private Limited
02.2022 - Current
MBA - Operations Management And Human Resource
Swami Vivekanand Subharti University
07.2021 - Current
Manager - Fulfilment Centre Operation
Udaan, Hiveloop Logistics Pvt. Ltd
07.2019 - 02.2022
Area Business Manager
OYO Rooms
05.2019 - 07.2019
Team Lead/Assistant Manager (Operations-Last Mile)
Amazon Transportation Services Pvt. Ltd
09.2017 - 04.2019
Restaurant Manager
Pizza Hut India
09.2014 - 09.2017
Asst Manager
McDonalds India
07.2011 - 08.2014
BHM -
Institute of Hotel Management
01.2008 - 01.2011
12th - undefined
Saint Fidelis College
10th - undefined
Saint Fidelis College, The West Inn Hotel Sohna
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