Siddharth Kumar Choubey
Greater Noida
Summary
Worked on monitoring and managing AWS cloud infrastructure using Amazon CloudWatch, AWS CloudTrail, and Site24x7, with a focus on performance metrics and alerting for CPU utilization, memory usage, RDS health, ELB, and other AWS services. Gained hands-on experience in setting up and maintaining operational thresholds and alarms to proactively detect anomalies and potential system failures. Experienced in handling customer queries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
Cloud Support Engineer
Noida
11.2022 - Current
- Resolved technical queries from clients using cloud platforms via tickets, chat, and email.
- Monitored cloud environments and escalated critical issues to engineering teams.
- Implemented and maintained monitoring tools, including CloudWatch and Azure Monitor.
- Managed cloud infrastructure on AWS and Azure, ensuring 99.9% uptime and reliability.
- Ensured SLA compliance through timely ticket response and resolution.
- Documented customer issues and created knowledge base articles for recurring problems.
- Coordinated with internal teams to enhance service delivery and customer satisfaction.
- Facilitated training sessions on AWS CloudTrail functionalities to improve user understanding.
Education
Bachelor of Arts -
Delhi University
New Delhi, India05-2019
Skills
- Monitoring
- CloudWatch
- Grafana
- Site 24
- Troubleshooting & Incident Management
- Ticketing Tools
- Zendesk
- Freshservice
- Customer Support
- Communication
- Incident Management
- Problem Management
- Basic Linux
- Networking
- Troubleshooting Skills
Certification
- AWS Certified Solutions Architect – Associate
- Cisco Certified Network Associate (CCNA) in Routing and Switching
Timeline
Cloud Support Engineer
Cloud Support Engineer
11.2022 - Current
Bachelor of Arts -
Delhi University