Siddharth Mathur

• Prepare KPI reports and dashboards using Power BI and Tableau
• Review and validate performance data as it is collected
• Implement new data analysis methodologies
• Monitor KPI parameters.
• Publishing performance reports to senior management.
• Understand and find appropriate applications for data and analysis results

• Providing technical support and workaround to Salesforce users and system administrators.
• Creating and troubleshooting reports, dashboards, standard and custom objects, setting permission sets, sharing rules, profile maintenance and role hierarchies.
• Creating and troubleshooting Automation process like workflow rules, approval process and process builders.
• Analyzing Salesforce reports and custom objects data using Power BI.
• Resolving 7-10 cases per day with 90% accuracy and 90% turn around time depending on case severity with average 4.5 customer satisfaction score.

• Understand business requirements in BI and implement data models to transform raw data into meaningful results and insights.
• Using tools like Power BI, Excel and Tableau to create dashboards.
• Data analysis and presenting data through reports leading to important decisions.
• Establish data relationships and develop multidimensional and other tabular data models.
• Build effective working relationships with team members.

• Performing general banking operations
• Contributing towards revenue generation through cross-selling of current and saving accounts, insurances, financial investments, credit cards, and fixed deposit schemes.
• Keeping record of financial reports (cash report, stock report, inventory report, transaction count report)
• Load and reconcile Automated Teller Machine.
• Generating customer request numbers and handled customer queues.
• Supported Manager Operations in improving operations and resolving issues to deliver top-notch customer service.

• Assisted non-resident customers in opening non-resident accounts and deposits.
• Checking performance of investments made by mapped customers.
• Encouraging customers towards wealth appreciation by proposing optimal investment plans.
• Generating revenue by cross-selling insurances and mutual funds.
• Coordinating with Trade Forex Officer for cross border remittances and better
  exchange rates for customers.

• Providing support to Microsoft US/UK/APAC customers with installation and activation of Microsoft Office and Windows.
• Troubleshooting Microsoft Office issues through login access.
• Handling more than 30 calls a day with average CSAT score of 4.5 and 60 % same day resolution