Siddharth Mishra
Business Analyst
New Delhi
Summary
Professional, results-driven, and dynamic Operations Analyst with 4 years of experience in streamlining business processes and enhancing efficiency. Demonstrated abilities in operations research, designing and using strategy models, and forecasting outcomes. Excellent skills in preparing reports and presentations to put forward recommendations as well as communicate processes effectively. Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior Operations Executive
JOYY Inc, Netstar (Sg) PTE. Ltd
12.2019 - 12.2023
- Integrating new marketing or sales technologies and develop landing pages for new marketing campaigns; and communicates daily with the Corporate Segment, customers and marketing team
- In App Engagement by building a Recruitment Channel management mechanism to ensure efficient support for business-related recruitment needs and improve Recruitment Efficiency in different business lines
- Have alignment with recruiting teams on channel usage policy, diagnose existing and potential problems through data analysis and provide effective solutions to improve recruitment Efficiency and candidate experience
- Oversee day to day management of existing partners, including contracts, implementations, traffic quality, campaigns, performance analysis and the associated ROI
- Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful
- Mentoring, coaching, and influencing others to resolve challenging business or relationship management situations, collaborating on approaches with manager
- Communicating and influencing at all levels of the organization to move the organization to action.
- Improved overall customer satisfaction rates by implementing new training programs for frontline staff
- Established strong relationships with key stakeholders, ensuring long-term partnerships and mutually beneficial collaborations
- Developed high-performing teams through targeted recruitment, mentoring, coaching, and ongoing performance evaluation
- Managed change initiatives effectively, mitigating risks while maintaining productivity during periods of transition
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters
- Performed statistical analyses to gather data for operational and forecast team needs
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Leveraged technology solutions to improve operational efficiency, streamline workflows, and enhance decision-making capabilities
Junior Financial Controller
International Business Department, Adani Group
01.2019 - 06.2019
- Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients, and internal staff and management
- Supported to approve allocation of stock within negotiated contract terms or organizational defined parameters, verify & provide special price quotations and bids, pricing allowances, deductions and adjustments
- Provided strategic risk, operation and cost analysis and key performance indicators (KPIs) for review by business leaders
- Keep tracking of follow-up finance performance of all outstanding tickets, summarise success stories and investigate root cause of not meeting budget requirement
- Design and update internal control steps to comply with global policies, provide action plans after issue finding and follow up execution
- Tracking financial status by comparing and analyzing plans with actual results
- Developing controlling tools to simplify cost analysis and to increase returns.
Education
Master of Science - Business Analytics
The University of Manchester
Manchester, Uk 09.2017 - 12.2018
Bachelor of Science - Computer Science
Guru Gobind Singh Indraprastha University
Delhi, India 08.2012 - 08.2015
Skills
Excellent verbal and written communication skills
Strong orientation toward teamwork
Ability to self-manage and meet project deadlines
Excellent analytical and problem-solving skills
Excellent corporate training and presentation skills
Excellent interpersonal and organizational skills
Customer Relationship Management (CRM) Experience
Cost Reduction
Operational Excellence
Productivity Improvement
Staff Development
Professionalism
Customer Retention
Relationship Building
Certification
IIMBx's Customer Relationship Management for Marketers, Indian Institute of Management Bangalore, 01/01/22
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Beginner (A1)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Operations Executive
JOYY Inc, Netstar (Sg) PTE. Ltd
12.2019 - 12.2023
Junior Financial Controller
International Business Department, Adani Group
01.2019 - 06.2019
Master of Science - Business Analytics
The University of Manchester
09.2017 - 12.2018
Bachelor of Science - Computer Science
Guru Gobind Singh Indraprastha University
08.2012 - 08.2015
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