Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Siddharth Mishra

Siddharth Mishra

Bangalore

Summary

Experienced Senior Risk Ops Associate with over 8 years of expertise in customer service excellence, training, and financial problem-solving. Holds an MBA with a strong foundation in HRM and Finance, complemented by advanced skills in Power BI and Microsoft Office. Demonstrates exceptional leadership in team management, operational improvements, and innovative solution development. Renowned for enhancing customer satisfaction and driving operational efficiency.

Overview

9
9
years of professional experience

Work History

Senior Risk Ops Associate

Mphasis Ltd
Bangalore
01.2019 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
  • Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
  • Identified needs and provided training to clarify expectations of collections agents.
  • Create reports on a daily basis to report to operations about the daily activities conducted for new hires.
  • Been a spoc for the team and handle forecast and share key points in daily hurdles.
  • Shared best practices and held one on one coaching sessions with new hires to help them achieve best customer experience.
  • Handled batches with training and assisted trainers related to process and new hires in overcoming challenges.
  • Provided floor support to new hires with process as SME.

Business Development Associate

Aegis Ltd
Bangalore
11.2017 - 11.2018
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Shared best practices and assisted colleagues with working on flight booking applications.(Saber and Amadeus)
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.

Team Lead

Infistra Web Services
Bangalore
04.2015 - 10.2017
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Education

MBA - HRM & Finance

Jain University
Bangalore
03-2023

B.Com -

Gitam University
05-2020

Skills

Being Innovative and generating new ideas

Problem-solving abilities

Multitasking Abilities

Adaptable and Flexible

Computer Proficiency and Microsoft Office

Work Planning and Prioritization

New Hire Training

People Management

Self motivated

Creative Thinking

Analytical Thinking

Good Knowledge of Power BI

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Senior Risk Ops Associate

Mphasis Ltd
01.2019 - Current

Business Development Associate

Aegis Ltd
11.2017 - 11.2018

Team Lead

Infistra Web Services
04.2015 - 10.2017

MBA - HRM & Finance

Jain University

B.Com -

Gitam University

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Siddharth Mishra