Siddharth Mitra
Bengaluru
Summary
Dynamic professional with a strong track record of cross-functional collaboration, resource optimization, and productivity enhancement. Adept at cost management and attrition reduction, while consistently improving service quality and productivity through feedback-driven approaches.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate-Project Management
CapitalOne-DataLabs
03.2023 - Current
- Created and implemented a budget tracking system for the Customer Navigator team that produced cost savings of 14% , reducing resource waste by $10-15K MoM .
- Streamlined the assimilation program, reducing it from 6 months to 3 months for 56 associates;implemented a 1-month plan for 12 interns, resulting in improved project readiness, minimized resource wastage, and reduced financial constraints. Notably, 10 interns from the shortened program received a PPO.
- Developed and automated processes for HR workflows and reporting, resulting in a 40% reduction of administrative tasks.
Program Manager-(ME,India)
CampK12
10.2022 - 01.2023
- Facilitated onboarding of a new telecom vendor to serve Middle East clients, resulting in a 40-45% enhancement in connectivity rates.
- Boosted the contribution of referral business from under 5% to over 18% within a 3-month timeframe by launching a referral product and fostering awareness among teams in India and the Middle East
- Achieved a notable 23% ticket volume increase within the Customer Success department following a thorough analysis of underlying root causes behind ticket volume trends.
Associate Program Manager-(Commerce Category)
Vedantu
04.2022 - 10.2022
- Led the commerce category (Grades 11-12) - Scaled the category from its initial size to a 3x business unit in 5 months;additionally reported a 14% increase in Average Selling Price by introducing new products and courses in Hindi.
- Upgraded price control processes by automating CRM workflows and creating automated price approval algorithms in partnership with the Product team, leading to an 85% reduction in manual interventions.
Program Lead-Sales Enablement
Vedantu
Bengaluru
04.2019 - 03.2022
- Developed a central pod to cater to fin-tech payments, increasing revenue and agent efficiency by 25%.
- Propelled customer retention rates from 45% to 90% in six months by establishing a dedicated verification team, and introducing a distinct pricing structure for year-over-year customers.
- Achieved a 14% decrease in attrition rates over a seven-month period by implementing an Agent Scorecard, focusing on revenue, call quality, and demo-to-enrollment time to drive performance improvements.
- Managed payroll for spot incentives and oversaw the accounts payable activities, ensuring that the payout was within the allocated budget (4 Cr).
- Compiled and distributed weekly feedback reports to agents, team leaders, and managers, driving improvements in call quality, service time, and overall productivity.
- Monitored inbound and outbound calls to evaluate adherence to quality standards, identifying gaps, and providing actionable feedback for performance enhancement.
Education
B.Tech - Chemical Engineering
Manipal Institute of Technology
Manipal06-2019
Skills
- Basics of SQL
- Business Development
- Resource Utilization Planning
- Client relationships
- Project planning and management
- Project Brief: Design
- Project Resource Assessment
- Strategic planning
- Policies and procedures
- Scope management
Certification
- The Basics of Scrum(PMI)- Nov 2024
- Lean Six Sigma Foundations - Aug 2024
- Project Management Foundations(Budget) - Sept 2023
- Introduction to SQL and Databases Course(Dataquest.io) - Jan 2021
- Operations Management(Udemy)
Timeline
Associate-Project Management
CapitalOne-DataLabs
03.2023 - Current
Program Manager-(ME,India)
CampK12
10.2022 - 01.2023
Associate Program Manager-(Commerce Category)
Vedantu
04.2022 - 10.2022
Program Lead-Sales Enablement
Vedantu
04.2019 - 03.2022
- The Basics of Scrum(PMI)- Nov 2024
- Lean Six Sigma Foundations - Aug 2024
- Project Management Foundations(Budget) - Sept 2023
- Introduction to SQL and Databases Course(Dataquest.io) - Jan 2021
- Operations Management(Udemy)
B.Tech - Chemical Engineering
Manipal Institute of Technology
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