Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Siddharth Mondal

Siddharth Mondal

Summary

A team lead with a proven track record of successfully managing and motivating teams to achieve their goals. Skilled in setting clear objectives, planning strategies, and communicating effectively to ensure alignment with organizational objectives. Experienced in problem-solving and conflict resolution, with a focus on fostering a positive and collaborative team environment. Strong leadership abilities, including the ability to inspire and empower team members to reach their full potential. Committed to continuous improvement and professional development, both for myself and for those I lead. I practice and preach regular Coaching along with constructive feedback with a sincere intent to groom team members.

Overview

10
10
years of professional experience

Work History

Sr. Process Specialist

Carrier
Hyderabad
04.2024 - Current
  • Assisted with month-end closing procedures such as preparing journal entries for revenue recognition.
  • Maintained accurate records of all account receivable activities for audit purposes.
  • Prepared monthly reports summarizing account activity including aging analysis and outstanding balance summaries.
  • Obtained and investigated information from sales, trade promotions and customer service department to verify account discrepancies.
  • Received and recorded cash, checks and transfers.
  • Reduced financial discrepancies by verifying accounting statements.
  • Analyzed financial data to identify trends in customer payment patterns.
  • Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
  • Negotiated payment plans with customers in order to bring their accounts up-to-date.
  • Provided support during external audits, responding promptly to auditor inquiries regarding reconciliations.
  • Performed month-end close activities related to the reconciliation process.
  • Conducted monthly reconciliation of the accounts receivable ledger to ensure accuracy.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Streamlined operations to improve on-time collections and reduce invoice processing time.
  • Implemented new procedures within the Accounts Receivable department to improve efficiency.
  • Streamlined accounts receivable processes through automation, enhancing efficiency.

Customer Care Analyst (Team Lead)

Dell Technologies
07.2014 - 02.2024
  • Trained and mentored new personnel hired to fulfill various roles
  • Handled team size of 15 plus professionals from past 3.5 years ensuring their professional growth and development
  • Develop a plan to achieve the team's goals, assign tasks, and set deadlines
  • Support the professional growth of team members through training, coaching, and mentoring
  • Motivating team members to accomplish their goals
  • Analyzed and evaluated training effectiveness and program outcomes
  • Regularly evaluate team members' performance and provide feedback to help them improve
  • Designed and delivered web-based, self-directed learning materials
  • Make decisions that benefit the team and align with the organization's goals
  • Consider input from team members when appropriate
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Act as a liaison between the team and higher management
  • Represent the team's interests and advocate for their needs
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones
  • Increased efficiency and team productivity by promoting operational best practices
  • Identified needs for training and conducting regular training sessions for new joinees as well as team members
  • Allocated departmental KPI targets and improved plans and programs to achieve them for line of business certified under respective management systems
  • Awarded with Dell champion twice
  • Awarded with Bronze 4 times
  • Awarded with On the Spot 5 times

Education

B.Com - Commerce

Nrupatunga Degree College
04-2014

Skills

  • Training And Development
  • Organizational Development
  • A Growth Mindset
  • Escalation Management
  • Coaching And Feedback
  • Power Point Presentation
  • Problem Solving Skills
  • Quality Assurance & Monitoring
  • Data Analysis
  • Project Management Skills
  • Root Cause Analysis
  • Work Flow Automation
  • Cash flow management
  • Financial advisory
  • Portfolio management
  • Financial reconciliation

Accomplishments

  • Awarded with Dell champion twice
  • Awarded with Bronze 4 times
  • Awarded with On the Spot 5 times

Personal Information

  • Total Experience: 10 Years 5 Months
  • Date of Birth: 05/25/94

Timeline

Sr. Process Specialist

Carrier
04.2024 - Current

Customer Care Analyst (Team Lead)

Dell Technologies
07.2014 - 02.2024

B.Com - Commerce

Nrupatunga Degree College

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Siddharth Mondal