Siddharth More
Pune
Summary
Dynamic Senior Associate at EXL Services with proven expertise in team leadership. Successfully optimized performance through effective communication, Project knowledge and Enhancing project outcomes. Skilled in utilizing billing software to maintain accurate records, while fostering strong customer relationships and driving sales growth. Reliable and results-oriented professional dedicated to excellence.
Overview
8
8
years of professional experience
Work History
Senior Associate
EXL Services
Pune
10.2021 - 07.2024
- Analyzed data and created reports for senior management.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Provided direction and guidance to junior associates on complex tasks.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained accurate records of all insurance transactions using computer software systems.
Retail Sales Associate
William Penn
Pune
11.2019 - 01.2020
- Organized displays to attract customers and promote sales.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Participated in team meetings and training sessions.
- Kept informed about new products arriving at the store on a regular basis.
- Inspected purchased items for defects before handing them over to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Promoted special offers and discounts to encourage additional purchases.
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Sales Associate
Krysh retail
Pune
11.2016 - 06.2018
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
BBA - Business
Pune University
Pune04-2021
Skills
- Team leadership
- Customer relationship management
- Sales tracking
- Effective communication
- Time management
- Employee training
- Money handling
- Proficient in Billing software's
- Sales techniques
- Reliable and punctual
- Creative problem solving
Accomplishments
- Completed 'Sadhnapada' a 7 months residential program at Isha yoga center TN. Dedicated to Yoga and Meditation Practices towards one's growth, Stablity and inner wellbeing.
Affiliations
- Volunteering at local isha yoga center's.
Timeline
Senior Associate
EXL Services
10.2021 - 07.2024
Retail Sales Associate
William Penn
11.2019 - 01.2020
Sales Associate
Krysh retail
11.2016 - 06.2018
BBA - Business
Pune University