Siddharth Narain
Sales & Account Management
Gurgaon
Summary
Dynamic Senior management professional with a proven track record, excelling in strategic planning and relationship building. Achieved operational excellence by streamlining processes and optimizing costs, while mentoring teams to enhance performance. Adept at negotiation and problem-solving, driving significant growth in key accounts and client satisfaction, navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
22
22
years of professional experience
Work History
Sr. Manager, Key Accounts & Enterprise
Bon Cuisine India Pvt. Ltd.
04.2025 - Current
- Establish strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Lead cross-functional teams to achieve project milestones and deliver high-quality results.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
Key Account Manager
Oman Air (Interglobe Aviation)
11.2022 - 03.2025
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
Sales Consultant
Wellness Seekers Academy (CREX Media Group)
12.2020 - 10.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Sr. Sales Manager
FastCollab Systems Pvt. Ltd.
04.2020 - 08.2020
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
Sales & Key Accounts Manager
Zomato
11.2018 - 03.2020
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Did large global & regional enterprise client acquisitions.
- Selling concept of cafeteria digitalisation and vendor management.
Sr. Manager- Enterprise Sales
Tamarind Global
06.2016 - 10.2018
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
Client Relationship Manager
Kuoni Business Travel
02.2014 - 03.2016
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Addressed and resolved customer complaints and issues to improve satisfaction.
Sales Executive
Qatar Airways
11.2011 - 02.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
Relationship Manager
Kingfisher Airlines
08.2010 - 10.2011
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Manager
Beautiful Destinations Pvt. Ltd.
07.2008 - 08.2010
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Shrenuj & Co. Ltd. (DeBeers Group)
07.2004 - 06.2008
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Executive
Joyful Journeys Pvt. Ltd.
09.2003 - 06.2004
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Planning of travel itineraries and execution of trips
Education
BBA - Business Administration And Management
Dr. RML Avadh University
Lucknow, India 04.2001 -
High School Diploma -
Modern School
04.2001 -
Skills
Strategic planning
Business performance management
Time management abilities
Problem-solving abilities
Project planning
Customer relationship management
Negotiation and conflict resolution
Excellent communication
Positive attitude
Relationship building
Additional Information
Trainings & Awards
Completed training in Sales Excellence at Qatar Airways
Completed training in Effective Presentation Skills at Qatar Airways
Completed training in Sales Skills- Consultative Selling at Udemy
Awarded COO letter for Sales Achievement at Qatar Airways
Awarded KBT Champion for Exemplary Performance at Kuoni Business Travel
Timeline
Sr. Manager, Key Accounts & Enterprise
Bon Cuisine India Pvt. Ltd.
04.2025 - Current
Key Account Manager
Oman Air (Interglobe Aviation)
11.2022 - 03.2025
Sales Consultant
Wellness Seekers Academy (CREX Media Group)
12.2020 - 10.2022
Sr. Sales Manager
FastCollab Systems Pvt. Ltd.
04.2020 - 08.2020
Sales & Key Accounts Manager
Zomato
11.2018 - 03.2020
Sr. Manager- Enterprise Sales
Tamarind Global
06.2016 - 10.2018
Client Relationship Manager
Kuoni Business Travel
02.2014 - 03.2016
Sales Executive
Qatar Airways
11.2011 - 02.2014
Relationship Manager
Kingfisher Airlines
08.2010 - 10.2011
Manager
Beautiful Destinations Pvt. Ltd.
07.2008 - 08.2010
Assistant Manager
Shrenuj & Co. Ltd. (DeBeers Group)
07.2004 - 06.2008
Executive
Joyful Journeys Pvt. Ltd.
09.2003 - 06.2004
BBA - Business Administration And Management
Dr. RML Avadh University
04.2001 -
High School Diploma -
Modern School
04.2001 -
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