Siddharth Nayyar
Client Delivery Executive | Digital Transformation, Cloud & Security Program Leader
Gurgaon,HR
Summary
A forward-thinking executive with over 20 years of diverse experience delivering large-scale IT enabled services, digital transformation, program and product management, and enterprise architecture for Fortune 500, healthcare, and government clients. This professional is adept at orchestrating end-to-end project delivery, overseeing global teams ranging from 20 to 137 members, and managing portfolios valued at over $50M. These efforts have led to consistent outcomes, including over 99% client retention, a customer satisfaction rate (CSAT) exceeding 95%, SLA adherence of over 98%, and more than $6M in annual upsells. Recognized for strategic vision, operational discipline, and the ability to translate business needs into technology-driven outcomes. Proven leadership in cloud modernization across Azure, AWS, and GCP, as well as in cybersecurity, with a focus on Zero Trust, SASE, IAM, CyberArk, and ForgeRock. Additional areas of expertise include business continuity, DevSecOps, data and analytics, and ensuring regulatory compliance with standards such as ISO 27001, HIPAA, GDPR, and SOX. This leader brings a hands-on, people-focused style, demonstrated through developing high performing teams, mentoring future leaders, and creating cultures of accountability, transparency, and innovation. The experience covers the full service delivery lifecycle, including P&L management, IT governance, program management, client success, escalation handling, and continuous improvement.
Overview
22
22
years of professional experience
2007
2007
years of post-secondary education
22
22
Certifications
2
2
Languages
Work History
Client Account Management Associate Manager
Accenture Solutions Pvt. Ltd.
11.2024 - Current
- Led the seamless integration of over $50M in NaviSite portfolios, managing complex, multi-sector accounts across India, the US, EMEA, and APAC.
- Directed a global delivery team of 137 professionals, ensuring uninterrupted service during the post-acquisition transition and achieving 99%+ retention with consistent $6M+ annual upsells.
- Unified KPIs, SLA/CSAT frameworks, and compliance governance, which drove a 40% reduction in escalations and established new benchmarks for service quality.
- Engineered modernization of cloud and IT service lines, embedding Zero Trust, SASE, Kubernetes, and observability tools (OpenTelemetry, Power BI), delivering 45% infrastructure cost savings and 50% faster release cycles.
- Chaired executive steering committees with CxOs and board stakeholders, influencing technology strategy and account growth.
- Built and mentored internal Centers of Excellence for automation, DR/BCP, and client success.
Lead Consultant / Customer Success Manager
Navisite India Pvt. Ltd.
08.2020 - 10.2024
- Oversaw end-to-end delivery for 25+ global enterprise clients, leading teams of up to 85 professionals across SAP, Salesforce, hybrid cloud, and advanced analytics programs.
- Elevated client retention to 97% and CSAT to 95% by redesigning delivery models, escalation management, and agile service workflows.
- Launched compliance-driven customer success frameworks for ISO 27001, HIPAA, GDPR, and SOX, achieving multiple years of zero audit gaps.
- Spearheaded large-scale program management, including project management, process improvement, risk management, and offshore/onshore development models.
- Drove efforts to improve the customer's experience with Navisite's products and services, 'quarterbacking' the renewal process.
- Worked as a CSM handling multiple SMEs, Leads, Solution Architects, and Consultants from technical teams as indirect reports (25+).
Associate Manager - Active Directory & Security Operations
Accenture Solutions Pvt. Ltd.
08.2018 - 12.2019
- Directed privileged access and IAM operations for over 40,000 users, deploying CyberArk, ForgeRock, and SSO/MFA with automation that cut provisioning tickets by 60%.
- Led a 54-member global team, implementing best-in-class security policies and incident response protocols that achieved >98% system uptime and zero audit findings.
- Orchestrated DR/BCP readiness, GRC reporting automation, and risk management for high-stakes enterprise clients in financial, healthcare, and government sectors.
- Acted as a Manager, handling a team of 21 members, including SMEs, Technical Leads, and SEs, working on multiple projects and operational tasks.
Systems Administration Associate Director / Manager II
NTT DATA / Dell International Services
05.2014 - 09.2017
- Directed end-to-end IT delivery for Fortune 500 and enterprise clients, leading teams of 20-73 members in infrastructure modernization, cloud migration, and virtualization (VMware, Hyper-V).
- Managed large-scale DR/BCP initiatives, improving business continuity and achieving a 30% reduction in infrastructure and support costs.
- Led and mentored large-scale global programs, formulating strategies that contributed to business growth by delivering optimal results, advice, and decisions.
- Administered a global team across India, the US, and Mexico, assisting key accounts such as Markit On Demand (MOD), Towers Watson (TW), Tenet Healthcare, and Moody's.
Intel System Administration Senior Advisor
Dell International Services
12.2011 - 05.2014
- Managed the full lifecycle for over 3,500 servers (Windows, Linux, VMware) in multi-tenant, global environments.
- Designed and deployed automation for patching, migration, and backup, reducing manual workloads by 45%.
- Delivered incident management and root cause analysis, ensuring best-in-class uptime and continuous process improvement.
- Served as the primary responsibility for Active Directory Administration, providing strategic and tactical direction for AD Services, IAM, and Role-Based Access Control.
Senior Floor Technical Leader
Convergys
02.2005 - 12.2011
- Led a team of 17 Tier 1 & Tier 2 SMEs and engineers supporting North American and EMEA clients.
- Implemented end-to-end process libraries, automation, and knowledge management tools, improving mean time to resolve (MTTR) and documentation compliance.
- Maintained 99.5%+ uptime for all client-facing systems.
Faculty / Network Administrator
National Institute of Information Technology (NIIT)
06.2003 - 12.2003
- Delivered hands-on technical instruction to over 1,000 students annually.
- Defined business strategies and organizational policies to enable the strategic coordination of projects and improve efficiency.
Education
Master of Business Administration - Information Technology
Sikkim Manipal University
Post Graduate Diploma - Information Technology
Sikkim Manipal University
Diploma - Computer Application
NIIT
Bachelor of Commerce - undefined
University of Delhi
Skills
Strategic IT Planning & Leadership
Certification
AWS Certified Solutions Architect - Professional
Core Competencies
Strategic IT Planning & Leadership, Business Transformation & Re-engineering, P&L and IT Governance, Program & Project Management, Digital Transformation, Technology Roadmap Development, Team Building, Coaching & Mentoring, Change Management & Continuous Improvement, IT Infrastructure Management, Cloud Architecture (Azure, AWS, GCP), Cybersecurity & Risk Management (Zero Trust, SASE, IAM), Data Centre Operations, Solution Architecture & Design, Business Continuity & Disaster Recovery Planning, Service Delivery & Customer Success Management, DevSecOps, FinOps & BillOps
Technology Stack Tools
Azure, AWS, GCP, Kubernetes, SASE, Terraform, Jenkins, CI/CD, ARM, Docker, Microservices, Zero Trust, CyberArk, ForgeRock, Privileged Access Management (PAM), SSO/MFA, Active Directory/Azure AD, ISO 27001, HIPAA, GDPR, SOX, SIEM, GRC, Power BI, Tableau, Process Mining, OpenTelemetry, AI/ML Analytics, RPA, Windows Server, Linux, VMware, Hyper-V, SQL Server, Oracle Database, Network Design, Enterprise Storage, Salesforce Clouds (Service, Marketing, Sales), SAP ECC, Oracle, ServiceNow, Jira, C++, JAVA, Visual Basic/C++, XML, HTML/DHTML, Sybase SQL Server, MS SQL Server, Oracle 8i-9i, Progress databases, ITIL/ITSM Frameworks (v3 & v4), ServiceNow, Jira, Agile/Lean, COBIT
Key Achievements Strategic Results
- Post-Merger Excellence: Seamlessly led the transition of $50M+ NaviSite portfolios into Accenture's client delivery ecosystem post-acquisition, unifying governance and reporting. This resulted in 99%+ client retention, securing over $6M in annual upsells, and establishing best-in-class SLA (>98%) and CSAT (>95%) metrics.
- Cloud Transformation at Scale: Orchestrated the migration of over 80,000 users to Azure, AWS, and GCP. Deployed microservices, IaC (Terraform, ARM), and Kubernetes to build secure, multi-cloud environments. This initiative achieved a 45% reduction in infrastructure costs, 50% faster delivery cycles, and enabled 8-hour real-time analytics for executive reporting.
- Security & Regulatory Impact: Engineered Zero Trust and SASE frameworks with full integration of CyberArk, ForgeRock, and SSO/MFA for highly regulated industries. Maintained zero audit findings for standards like ISO 27001, SOX, HIPAA, and GDPR for over five consecutive years through proactive risk management.
- Automation & Observability Leadership: Built and scaled global Centers of Excellence for automation (RPA, AI/ML) and BCP/DR. This drove a 60% reduction in incident detection time (MTTR), a 55% improvement in recovery time (RTO), and standardized runbooks and SOPs across all geographies.
- Financial Governance & Margin Growth: Instituted dashboard-based margin management, which reduced budget variance by 40%. Also improved AR/AP cycles by 25% and increased overall portfolio profitability through analytics-driven decision-making.
- Customer Success & Contract Expansion: Elevated client engagement and retention to industry-leading benchmarks, resulting in 15% year-over-year account growth, multimillion-dollar contract renewals, and strong client partnerships.
- Talent & Culture Building: Developed, mentored, and promoted over 100 professionals into next-generation leadership roles. Structured succession, upskilling, and global R&R programs, which improved staff retention by 20% and built a culture of ownership and continuous improvement.
Soft Skills Leadership Competencies
- Visionary leadership, strategic planning, and CxO stakeholder engagement
- Global team building, cross-geo orchestration, and cultural sensitivity
- Negotiation, conflict resolution, and executive-level influence
- Risk management, change leadership, and business transformation
- Analytical problem solving, data-driven decision making, and a continuous improvement mindset
- Performance management, coaching, talent development, and succession planning
- Customer centricity, client relationship management, and value realization
- People Management, Focused, and Decisive
Closing Executive Statement
Sustained transformation comes from harmonizing vision, technology, and people. My legacy is not only in the scale of programs delivered, but in the leaders and teams I help build, the trust of global clients, and the standards I set for integrity and innovation. I am committed to leading organizations to new benchmarks of performance, resilience, and human impact.
Appendix
99%+, 98%+, 95-97%, 20-137, $6M+, -40%, 45%, -60%, 0, 2024, Post-M&A Integration (Accenture/NaviSite), $50M+, 99% retention, $6M+ upsell, 2022-23, Cloud Modernization (Azure/AWS/GCP), 80K+ users, 45% savings, 8h BI, 2021, DR/BCP & Automation CoE, 60% MTTR reduction, global rollout, 2020, Salesforce/AI Customer Experience, 22% conversion lift, +15 NPS, Multi-Cloud (Azure/AWS), Zero Trust/SASE, DevSecOps/IaC, Automation/RPA, Observability/Analytics, Compliance/GRC, BCP/DR, CRM/ERP Integration, Team Building/Coaching
Personal Information
Date of Birth: 08/03/79
Leadership Philosophy
Transformation is more than digital; it's human. I champion an ethos of continuous learning, data-driven decision making, and ethical, resilient leadership-scaling impact by connecting strategy, process, and talent. My mission is to build organizations that produce not only world-class solutions, but world-class leaders.
Timeline
Client Account Management Associate Manager
Accenture Solutions Pvt. Ltd.
11.2024 - Current
Lead Consultant / Customer Success Manager
Navisite India Pvt. Ltd.
08.2020 - 10.2024
Associate Manager - Active Directory & Security Operations
Accenture Solutions Pvt. Ltd.
08.2018 - 12.2019
Systems Administration Associate Director / Manager II
NTT DATA / Dell International Services
05.2014 - 09.2017
Intel System Administration Senior Advisor
Dell International Services
12.2011 - 05.2014
Senior Floor Technical Leader
Convergys
02.2005 - 12.2011
Faculty / Network Administrator
National Institute of Information Technology (NIIT)
06.2003 - 12.2003
Post Graduate Diploma - Information Technology
Sikkim Manipal University
Diploma - Computer Application
NIIT
Bachelor of Commerce - undefined
University of Delhi
Master of Business Administration - Information Technology
Sikkim Manipal University
Similar Profiles
Pranshu SoniPranshu Soni
Application Development Analyst at Accenture Solutions Pvt. Ltd.Application Development Analyst at Accenture Solutions Pvt. Ltd.
Pratiksha ShettyPratiksha Shetty
Application Development Senior Analyst at Accenture Solutions Pvt. Ltd.Application Development Senior Analyst at Accenture Solutions Pvt. Ltd.
Arghya NeogiArghya Neogi
Cloud Consultant at Accenture Solutions Pvt. Ltd.Cloud Consultant at Accenture Solutions Pvt. Ltd.
Pratap UllalPratap Ullal
Scrum Master at Accenture Solutions Pvt. Ltd.Scrum Master at Accenture Solutions Pvt. Ltd.
Ashish DixitAshish Dixit
Senior Executive (Purchase Manager) at BlinkitSenior Executive (Purchase Manager) at Blinkit