Siddharth Pardeshi
Pune
Summary
Dynamic Customer Service Representative with a proven track record at Concentrix India Pvt Ltd, excelling in conflict resolution and relationship building. Enhanced customer retention through proactive support and effective communication, consistently resolving inquiries and complaints. Proficient in CRM software, I foster strong connections that drive repeat business and elevate service standards.
Overview
11
11
years of professional experience
Work History
Senior Advisor
Concentrix India Pvt Ltd
Pune
10.2020 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries via phone and email.
- Resolved customer complaints promptly and efficiently.
Senior Executive
Ibibo Group Pvt Ltd
Pune
02.2018 - 10.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries via phone and email.
- Resolved customer complaints promptly and efficiently.
Team Coach
Vsynergize Outsourcing Pvt Ltd
Pune
11.2013 - 08.2017
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Assigned tasks to team members based on their areas of expertise.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Engineering - Computer Engineering
Rajiv Gandhi Technical University
Jabalpur, Madhya Pradesh06-2011
High School Diploma -
Johnson English Medium Higher Secondary School
Jabalpur 03-2004
Skills
- Customer service
- CRM software
- Conflict resolution
- Product knowledge
- Customer retention
- Relationship building
- Phone etiquette
- Email communication
- Active listening
- Time management
- Problem solving
- Team collaboration
- CRM software proficiency
Accomplishments
- Won Shining Star Award.
- Won Top Performer Award.
Timeline
Senior Advisor
Concentrix India Pvt Ltd
10.2020 - Current
Senior Executive
Ibibo Group Pvt Ltd
02.2018 - 10.2020
Team Coach
Vsynergize Outsourcing Pvt Ltd
11.2013 - 08.2017
Bachelor of Engineering - Computer Engineering
Rajiv Gandhi Technical University
High School Diploma -
Johnson English Medium Higher Secondary School
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