Driven City Manager with 14 years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Performance-oriented Sales Leader offering exceptional record of achievement 14year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Spearheaded high-volume sales across multiple units with proactive and ambitious approaches. Natural leader with relationship- and team-building expertise devoted to developing staff members, acquiring new customers and closing valuable sales deals. Bringing 14 years of accomplishment in Retail sales.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level City Manager position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Cluster Manager
Shivera Lifestyle Fashions Ltd.
02.2024 - Current
Currently Taking Care EBO stores of Rare Rabbit brand the Franchise which generates around 35cr business per Annum.
I have 16 doors under my territory across Gujarat. There are 16 Store Manager who are direct reporting to me and 72 sales staff who indirectly reports to me.
Analyzed sales data and trends, adjusting strategies accordingly to meet changing market demands.
Implemented innovative incentives programs that motivated staff to reach their full potential in achieving sales objectives.
Boosted overall sales performance by implementing strategic marketing plans and initiatives.
Expanded market share through diligent research, identifying new opportunities for business development.
Conducted regular performance evaluations of team members, providing constructive feedback for continued professional growth.
Developed strong relationships with customers for increased revenue growth and customer satisfaction.
Exceeded quarterly sales targets consistently by utilizing effective selling techniques and relationship-building skills.
Maintained in-stock levels through precise inventory management.
Identified key product drivers for merchandise presentation to enhance sales.
Planned and managed budgets by initiating and assessing cost control techniques.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Recruited and hired top-level talent to add value and expertise to sales department.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
City Manager
House Of Anita Dongre
1 2020 - 01.2024
Presently associated with Ocher And Black Pvt. Ltd., (House Of Anita Dongre). as a City Manager (Gujarat, Madhya Pradesh & Chhattisgarh).
Currently working in Operation team & involved in introducing new process & streamlining the existing ones for the region.
Managing 115+ staff and generating 22Cr. business per Annum.
Demonstrated expertise in the development & implementation of promotion plans and handling communication for brands which includes all above the line and below the line activities.
Experience in organising promotional activities / events & escalating business, profitability & market coverage. Strong organiser, motivator, team player and a decisive leader with successful track record in directing from original concept through implementation to handle diverse market dynamics.
Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Exceeded targets by building, directing, and motivating high-performing sales team.
Led targeted training programs to educate staff on product benefits and service capabilities.
Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
Led sales region to increase sales and boost team morale.
Trained and guided team members to maintain high productivity and performance metrics.
Managed employee disputes by employing conflict resolution techniques.
Directed hiring and onboarding programs for new employees.
Inspected merchandise for quality and arranged proper display location on floor.
Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
Conducted regular store audits to verify compliance with company policies.
Manager - Customer Service and Product Specialist
Future Lifestyle Fashions Ltd.,
12.2017 - 01.2020
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Store Manager
Soch Apparels India Pvt. Ltd.,
04.2017 - 12.2017
Completed point of sale opening and closing procedures.
Approved regular payroll submissions for employees.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Developed and implemented successful staff incentive programs to motivate employees.
Trained and guided team members to maintain high productivity and performance metrics.
Assistant Department Manager
Future Lifestyle Fashions Ltd.,
10.2014 - 04.2017
Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
Evaluated suppliers to maintain cost controls and improve operations.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Maximized productivity and profitability by balancing sales and expenses.
Team Leader
VF Arvind Brands Pvt. Ltd.,
02.2013 - 03.2014
Mentored and guided employees to foster proper completion of assigned duties.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Built strong relationships with customers through positive attitude and attentive response.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Held weekly team meetings to inform team members on company news and updates.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Store Manager
Provogue India Ltd.,
01.2012 - 02.2013
Approved regular payroll submissions for employees.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Executive
Pantaloons Retail India Pvt. Ltd.,
10.2009 - 01.2012
Analyzed past sales data and team performance to develop realistic sales goals.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Franchise Owner/Manager at Peter England (Aditya Birla Fashions) and Duke (Duke Fashions Limited)Franchise Owner/Manager at Peter England (Aditya Birla Fashions) and Duke (Duke Fashions Limited)