CRM
Siddharth Pillai
Customer Service Associate
Mumbai
Summary
Seasoned Customer Associate with 3.6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
Dream11
Mumbai
12.2020 - 12.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered basic technical support for clients on wide range of company products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Bachelor of Arts - Political Science And English Literature
University of Mumbai
Mumbai, India 06.2015 - 08.2018
Skills
Inbound and outbound calling
Software
JIRA
Postico
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Dream11
12.2020 - 12.2022
Bachelor of Arts - Political Science And English Literature
University of Mumbai
06.2015 - 08.2018
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