Siddharth Purohit
Udaipur
Summary
Dynamic Customer Service Manager with expertise in complaint resolution and service quality monitoring. Proven track record of enhancing customer satisfaction and driving operational efficiency through effective problem-solving and decision-making.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Indira Ivf
Udaipur
11.2021 - Current
- Managed customer inquiries through various communication channels.
- Resolved customer complaints with empathy and professionalism.
- Monitored service quality to maintain high standards of care.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Quality Control Analyst
Arcgate
Udaipur
12.2014 - 03.2020
- Developed and implemented quality control processes for operational efficiency
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Virtual Executive Assistant
Fusion Outsourcing
Udaipur
12.2013 - 12.2014
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Computer Science - Computer And Information Systems
Rajasthan Vidhyapeet
Udaipur07-2012
Skills
- Customer service
- Complaint resolution
- Service quality monitoring
- Product knowledge
- Customer relationship management
- Quality assurance
- Problem solving
- Customer relations
- Call center operations
- Decision-making
Timeline
Customer Service Manager
Indira Ivf
11.2021 - Current
Quality Control Analyst
Arcgate
12.2014 - 03.2020
Virtual Executive Assistant
Fusion Outsourcing
12.2013 - 12.2014
Bachelor of Computer Science - Computer And Information Systems
Rajasthan Vidhyapeet