Siddharth Rana
Edmonton
Summary
As the General Manager at a Major Restaurant Chain, I lead and manage a team of over 15 employees ensuring the highest standards of customer service, food quality, and operational efficiency. I have a Business Management degree from MacEwan University, with a focus on Insurance, which helps me oversee the financial and legal aspects of the business. I have over six years of experience in the hospitality industry, having started as a Supervisor at Starbucks, where I developed my analytical skills, team leadership, and customer relations. I am passionate about creating a positive and inclusive work environment, where everyone can thrive and grow. I am also committed to delivering excellence and innovation to our customers, while aligning with the company's mission and values.
Overview
7
7
years of professional experience
Work History
General Manager
Panda Express
Sherwood Park
04.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Supervisor
Starbucks
Edmonton
02.2017 - 03.2022
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Coordinated inventory, stocking and ordering.
Delivery Driver
Amazon
Edmonton
07.2021 - 02.2022
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Assistant Manager
T's Liquor
Edmonton
01.2020 - 01.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Created reports on sales trends, inventory levels, and financial data.
Education
Some College (No Degree) - Business Management
Grant MacEwan University
Edmonton07-2019
High School Diploma -
Delhi Public School
Chandigarh03-2016
Skills
- Advertising and Marketing
- P&L Management
- Schedule Management
- Staff Supervision
- Expense Control
- Customer Retention
- Team Leadership
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Accomplishments
- Proficiency in Mathematics and English by CBSE, India
- Gold Medal in Mathematics Olympiad
Timeline
General Manager
Panda Express
04.2022 - Current
Delivery Driver
Amazon
07.2021 - 02.2022
Assistant Manager
T's Liquor
01.2020 - 01.2021
Supervisor
Starbucks
02.2017 - 03.2022
Some College (No Degree) - Business Management
Grant MacEwan University
High School Diploma -
Delhi Public School
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