SIDDHARTH RANJAN SINGH
Manager
Ghaziabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
CDM Support (Procurement)
British Telecom
Gurugram
10.2022 - Current
- Evaluate vendor proposals based on criteria such as technical specifications, cost, support services, and compliance with requirements.
Negotiation: - Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Maintained internal inventory of supplies and equipment.
- Lead procurement initiatives for telecom services, ensuring cost-effective solutions without compromising quality.
- Monitoring and Management: Continuously monitor vendor performance, manage contracts, and address any issues that may arise.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Business Operations Manager
KARTNET CRM SOLUTIONS
09.2019 - 05.2022
- Spearheading sales and marketing activities through Sales Consultancy for Data Products (MPLS, IP-VPN, NLD & IPLC), Managed Services,Unified Communications,Cloud Services,Internet Services, Fixed line Voice ( PRI and Centrex), Toll Free, Video/Audio Conferencing , Data Center Services to the allocated Key accounts
- Responsible for total Sales, Servicing, Billing, Collections, Revenue enhancement from the allocated set of accounts and ensuring that account should be in good health
- Implemented escalation procedures to effectively handle time-sensitive issues
- Trained new hires, providing information and insight into corporate policies and procedures.
Account Manager
Midland Credit Management Ltd
11.2015 - 08.2019
- Experienced in contracting cycle and the stages involved in a sourcing and procurement process
- Exceeded goals through effective task prioritization and great work ethic
- Willingness and ability to collaborate with external stakeholders on business and commercial requirements in order to effectively draft contract language
- Highly organized with excellent project management and communication skills
- Strong analytical skills, including the ability to author concise abstracts of various kinds of contracts
- A “customer service” orientation and the ability to work under tight time constraints
- Outstanding communication skills required for interaction with globally based leadership, stakeholders and vendors
- Understanding of multi-national business cultures and the desire to increase this skill set through experiential learning
Senior Practitioner
Concentrix, IBM
GURGAON
07.2013 - 05.2015
Sr. Customer Support
Tech Mahindra Ltd
11.2010 - 08.2012
- Manager for the client (International and Domestic)
- A key vertical to take up all the Desk Based functionalities through a new business model CDSS (contract Delivery Shared Services)
- Customer management where I have handled corporate customer like VISA
- Delivered excellent customer service in an accurate and efficient manner
- Managing the Order Management to supply the best deals to the clients by interacting with different supplier
- Involved in placing the multiple orders using different tools with constant coordination of B-END team to deliver the change adhering to given SLA
- Involved in change management to track the timely delivery of changes at various geographic locations
- These can be any kind of changes including resource requests, engineer bookings, router/switch delivery/maintenance requests to PSTN connection requests
- Involved in Order management to track the timely delivery of changes at various geographic locations using ISOS (International Shipping Ordering System)
- These can be any kind of changes including engineer bookings, router/switch delivery/maintenance requests to ISDN/PSTN connection requests
- Contract Management which includes PO raising and Invoicing
- Compiling and updating the tracker on live link and financial reporting for Customer and Clients.
Sr. Customer Care Executive
Convergys India Pvt Ltd
Gurgaon
07.2005 - 09.2009
- Customer Care Executive for client Orange Business Services
- Primarily responsible to see through registration process for contractual customer
- Conducted training session for new hires on POP-Promote Orange Products
- Imparted training and shadowing new joiners on process specification to bring them up learning curve
- Accountable for attending escalation calls as additional responsibility.
Education
Bachelor of Arts - Art History
ALAGAPPA UNIVERSITY
Chennai, TNSkills
Contract Managementundefined
Timeline
CDM Support (Procurement)
British Telecom
10.2022 - Current
Business Operations Manager
KARTNET CRM SOLUTIONS
09.2019 - 05.2022
Account Manager
Midland Credit Management Ltd
11.2015 - 08.2019
Senior Practitioner
Concentrix, IBM
07.2013 - 05.2015
Sr. Customer Support
Tech Mahindra Ltd
11.2010 - 08.2012
Sr. Customer Care Executive
Convergys India Pvt Ltd
07.2005 - 09.2009
Bachelor of Arts - Art History
ALAGAPPA UNIVERSITY
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