SIDDHARTH RANTA
Summary
Self-motivated food and beverage professional with 11 years of expertise. Creative food and beverage leader successful at driving and sustaining remarkable restaurant growth by offering unparalleled customer experiences. Worked at high-quality restaurant operation in multiple Oberoi Hotel locations. Talented food and beverage leader and team motivator successful at maintaining staff focus, efficiency and productivity in high-volume, fast-paced operations. Experienced with fast pace restaurant, fine dining restaurant, banquets, bar operations, outdoor catering, multiple cuisine, and boosting restaurant profiles. Conversational Hindi and English language skills. Master in guest contact.
Overview
12
12
years of professional experience
Work History
Operations Manager
Pappa Hospitality
01.2021 - Current
- ( pappa hospitality is a OSR chain of outlets with tuck shops and cafes founded in 2016 with current 7 running outlets and 3 upcoming projects)
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Food & Beverage Team Leader
The Oberoi WildflowerHall
10.2015 - 02.2019
- Responsible for maintaining level of Standards in all outlets as per the LQA and Oberoistandard
- Responsible for Training and development of thestaff
- Responsible formaking weeklyrosters
- Responsiblefor smooth running of the operations in all outlets
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Taking care of very important guest and their preferences
- Keeping track of team members on their key responsibility area which is assigned to them
- Updatingmenu
- ResponsibleforGuestquestionnaire feedback.
Food & Beverage Assistant
The Oberoi Wildflower Hall
03.2013 - 09.2015
- Responsiblefor Restaurant operations, maintain thelevel ofstandards as inSOP's
- ResponsibleforGuest questionnaire feedback
- Achieved highest in Overall Company Guest feedback
- Started with theprocess of Guest Preference Bank
- Departmental Requisitions
- Training and development.
Hotel Operations Trainee
Radisson JassHotel
01.2012 - 02.2013
- Inventory
- RestaurantOperations
- Tracking ofGuest Section Charts
- Maintaining GuestPreferences Register
- Department orientation for new team members.
Education
Bachelor of Science - Hotel Management
Institute For Technology And Future Management.
Chandigarh02.2011
Skills
- Leadership
- Staff Training
- Microsoft Office Expertise
- Staff Management
- Guest Relations
- P&L Responsibility
- Customer Loyalty
- Suggestive Selling
- Workflow Planning
- Sales Promotion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Operations Manager
Pappa Hospitality
01.2021 - Current
Food & Beverage Team Leader
The Oberoi WildflowerHall
10.2015 - 02.2019
Food & Beverage Assistant
The Oberoi Wildflower Hall
03.2013 - 09.2015
Hotel Operations Trainee
Radisson JassHotel
01.2012 - 02.2013
Bachelor of Science - Hotel Management
Institute For Technology And Future Management.
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