Siddharth Sabharwal
Professionalist
New Delhi
Summary
Characterize myself as well-presented, articulated and confident individual with a proven ability to provide exceptional customer service. Working with individuals from different cultures & backgrounds from past 5 years in domestic aviation industry. Can handle high pressure situations with undeniable grace and poise. Welcoming, personable individual consistently recognized for leadership, hard work and performance excellence.
Results-driven project manager with 2.5 years of experience implementing complex infrastructures for corporate companies. Proven record of increasing the company's market share by managing successful branding projects and supervising large teams to meet goals, budgets, and deadlines.
Overview
10
10
years of professional experience
Work History
Project Manager
CVENT India
10.2021 - Current
- Work on multiple concurrent projects.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and initiated projects, managed costs, and monitored performance.
Senior Associate in Operations
WNS Global Service Private Limited
12.2020 - 10.2021
- Providing end to end optimization support to clients based out of the United States
- Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity.
- Played a pivotal role in securing new business opportunities through tailored proposals and presentations.
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained relationships with customers to maximize sales opportunities.
- Overseeing the complete life cycle of a team consisting of 25+ account managers
- Assistance in transitioning OJT trainees by monitoring account strategies.
Senior Flight Steward
SpiceJet Private Limited
08.2016 - 01.2020
- Welcomed passengers aboard and provided overview of safety procedures.
- Managed and coached junior cabin crew members during flights
- Relayed communication from the flight deck to the cabin crew and passengers in a professional and personable manner
- Offered personalized assistance to children, elderly and passengers with special needs.
- Managed diverse crew teams, fostering a positive working environment that encouraged collaboration and efficiency.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Handled emergency situations with professionalism and composure, implementing appropriate procedures for optimal outcomes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving ready to work to start immediately.
- Upheld company reputation for excellence by consistently exceeding customer expectations in terms of service quality.
Flight Steward
Jet Airways Private Limited
11.2013 - 06.2015
- Offered timely and skilled response to safety, medical and onboard services
- Coordinated daily workflow through task prioritization and concise scheduling
- Increased sales revenue through effective promotion and sales of in-flight products and services.
- Participated in regular training sessions including first aid, fire-fighting, and water rescue techniques to maintain up-to-date skills and knowledge.
- Assisted passengers with storing luggage and helped locate seating.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Adept with multicultural working environment.
Education
High School -
St.Martin's Public School
Senior Secondary -
Guru Harkrishan Public School
Bachelor Of Arts -
IGNOU University
Skills
Organized
Team player
Expert in Problem-Solving
Adaptability
Trained in Project Management and Event Building
Organizational skills
Work flow planning
Multitasking
Expert in Public Speaking
CRM
Trained in First aid and CPR
Conflict management
Logistics Coordination
Leadership
Timeline
Project Manager
CVENT India
10.2021 - Current
Senior Associate in Operations
WNS Global Service Private Limited
12.2020 - 10.2021
Senior Flight Steward
SpiceJet Private Limited
08.2016 - 01.2020
Flight Steward
Jet Airways Private Limited
11.2013 - 06.2015
High School -
St.Martin's Public School
Senior Secondary -
Guru Harkrishan Public School
Bachelor Of Arts -
IGNOU University