Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Professionalmembershipscertifications
Timeline
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Siddharth Sagiraju

Siddharth Sagiraju

Hyderabad

Summary

Dynamic and results-driven Individual with over 4 years of experience in managing transportation operations, performance measurement, and backend warehouse support. Proven ability to streamline logistics processes, improve delivery efficiency, and drive customer satisfaction. Adept at problem-solving, continuous improvement, and managing cross-functional teams to meet key business objectives. Strong leadership, communication, and analytical skills.

Overview

5
5
years of professional experience

Work History

Transportation Specialist I

Amazon
Hyderabad
09.2020 - Current
  • Managed end-to-end operational processes for all API-integrated shippers (direct shipper integration and shipper aggregator integration) within Amazon’s transportation network
  • Collaborated with key stakeholders across functions to identify defects and define solutions for operational issues with shippers and aggregators
  • Monitored key performance metrics and led continuous improvement initiatives to drive down defects and optimize performance
  • Led shift-level management, maintaining a 95% Service Level (SL) and ensuring timely task completion across multiple time zones (Eastern, Pacific, Central, Mountain)
  • Served as the primary point of contact for the Canada zone, managing inbound and outbound operations
  • Proactively resolved issues between stakeholders (transport carriers, hubs, warehouses) to ensure smooth business continuity

International Marketing Specialist

Venkatasai Life Sciences
Hyderabad
03.2020 - 08.2020
  • Spearheaded the development of the first kit amalgamation for projects, contributing to increased sales and client satisfaction
  • Managed and monitored the marketing team, cultivating new international client relationships and expanding business opportunities

Workforce Real-Time Analyst

Amazon
Hyderabad
  • Monitored KPIs (NPT, AHT, Idle Time, Outage, SLA) and optimized resource allocation to improve performance metrics
  • Managed daily tasks related to SLA monitoring, triage, and reporting (e.g., Attendance Report, Triage Report, RPH Report, NPT Report, EOS Report)
  • Spearheaded a cross-training initiative for 52 new hires, improving KPIs such as DPH, AHT, and Idle Time
  • Led the recruitment and assessment of new RTM associates, conducting evaluations for over 65 nominations
  • Collaborated with managers to identify routing inefficiencies in ARIA and implemented changes that improved SLA performance from 90% to 98%
  • Reduced recovery team workload by creating a list of scenarios for proper escalation, which decreased incorrect escalations by 23% over three consecutive weeks
  • Improved Service Levels (SLA) from 90% to 98% in subsequent weeks by optimizing routing algorithms
  • Successfully managed peak season performance and ensured a 98.67% SLA in C2C WIMS by the end of Peak ’23

Education

Bachelor of Engineering (B.E.) -

Sir M. Visvesvaraya Institute of Technology
Bengaluru, India
01.2019

Senior Secondary (XII) -

Vidhya Ratna PTS Matric School
Chennai, India
01.2015

Skills

  • Microsoft Office Suite
  • Excel
  • Word
  • PowerPoint
  • Outlook
  • Amazon Freight Tools
  • ATS
  • Search for Carriers
  • SCAC
  • Amazon Logistics
  • ARIA
  • Connect
  • WIMS
  • Triage
  • EOS
  • Yard Management
  • Departing Loads
  • Arriving Loads
  • Shipper Integration
  • SLA Monitoring

Volunteer Experience

  • Core Volunteer, Registration Desk, Verve 2018
  • Supervisory Squad Member, Kalanjali 2018 (Inter-college Fest)

Languages

  • English, Native/Bilingual Proficiency
  • Tamil, Native/Bilingual Proficiency
  • Kannada, Native/Bilingual Proficiency
  • Hindi, Native/Bilingual Proficiency
  • Telugu, Native/Bilingual Proficiency

Professionalmembershipscertifications

  • Google & IAB Europe, Fundamentals of Digital Marketing
  • British Council, English Impact Course (Upper Level)

Timeline

Transportation Specialist I

Amazon
09.2020 - Current

International Marketing Specialist

Venkatasai Life Sciences
03.2020 - 08.2020

Workforce Real-Time Analyst

Amazon

Bachelor of Engineering (B.E.) -

Sir M. Visvesvaraya Institute of Technology

Senior Secondary (XII) -

Vidhya Ratna PTS Matric School

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Siddharth Sagiraju