SIDDHARTH SAKPAL
Mumbai
Summary
Reliable Barista with a strong history of providing top-notch service and support. Exceptional communication skills and proven track record of building client rapport. Highly-motivated with a desire to take on new challenges.
Overview
8
8
years of professional experience
Work History
Barista
Breakfree Cafe
Mumbai
06.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Cashier
Cheelizza Pizza
04.2022 - 09.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Team Member
Sweetish House Mafia
12.2019 - 03.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Answered phone calls regarding inquiries about products or services.
- Attended staff meetings to stay updated on company policies and procedures.
- Participated in training sessions for new employees when needed.
Commis Chef
Chantilly the Cafe
Bandra
01.2018 - 10.2019
- Prepared and cooked food items according to recipes, portioning, and presentation specifications.
- Ordered necessary supplies and equipment needed for daily tasks.
- Ensured all food was stored properly in accordance with safety regulations.
- Cleaned and sanitized work areas, utensils, and equipment used for cooking.
- Followed proper plate presentation techniques when serving dishes.
- Monitored stock levels of ingredients and kitchen supplies.
- Controlled usage of all products to reduce wastefulness.
- Checked quality of raw materials before use to ensure freshness.
- Adhered to established standards for product presentations, flavor profiles, and plate design set forth by Head Chef.
- Worked closely with other cooks and kitchen staff during service periods to ensure efficient operations.
- Performed basic knife skills such as dicing, slicing, mincing vegetables.
- Took initiative in suggesting new menu items or updating existing ones based on customer feedback.
- Operated standard commercial kitchen equipment safely following manufacturer's instructions.
- Rotated food stock, using up older items first and rejecting expired goods.
Commis Chef
Sugar over Dose Slider & Fries
Andheri
01.2017 - 05.2017
- Ensured all food was stored properly in accordance with safety regulations.
- Cleaned and sanitized work areas, utensils, and equipment used for cooking.
- Ordered necessary supplies and equipment needed for daily tasks.
- Controlled usage of all products to reduce wastefulness.
- Checked quality of raw materials before use to ensure freshness.
- Maintained knowledge of common allergens present in kitchen's recipes and dishes.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Checked food portioning for optimal presentation and cost control.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Improved performance of team members resulting in high-quality meals produced daily.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Education
HSC -
Mumbai01.2015
SSC -
Mumbai01.2013
Skills
- Good Communication Skills
- Affinity To Learn & Improve
- Positive Attitude & Self Confidence
- Up-selling
- Coffee expertise
- Menu Memorization
- Opening and closing duties
- Food Preparation
- Ordering Procedures
- Espresso machine operation
- POS Systems
- Cash Handling
- Beverage Preparation
- Solid problem solver
- Friendly and outgoing
- Product Upselling
- Team Leadership
- Order Taking
- Exceptional customer service
- Sales expertise
Personal Information
- Date of Birth: 08/08/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Buddhist
Languages
- Hindi
- Marathi
- English
Languages
Marathi
First Language
Hindi
Intermediate (B1)
B1
English
Beginner (A1)
A1
Timeline
Barista
Breakfree Cafe
06.2023 - Current
Cashier
Cheelizza Pizza
04.2022 - 09.2022
Team Member
Sweetish House Mafia
12.2019 - 03.2022
Commis Chef
Chantilly the Cafe
01.2018 - 10.2019
Commis Chef
Sugar over Dose Slider & Fries
01.2017 - 05.2017
HSC -
SSC -
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