Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Notable Accolades
Timeline
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Siddharth Sao
Open To Work
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Siddharth Sao

AVP
Bengaluru

Work Preference

Desired Job Title

Client data Associate IIAssistant Vice PresidentAssistant Vice PresidentOnboarding and Online KYC Implementation LeadAssist Manager/Manager Operations

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Bengaluru, IN
Open to relocation: Yes

Important To Me

Company CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option

Summary

Seasoned operations professional with over 17 years of experience in client onboarding, process migration, change management and team management within the financial sector. Skilled in optimizing resource utilization to boost productivity and efficiency. Expertise in AML advisory and CDD team leadership with a global perspective. Proven track record in stakeholder relationship management across diverse teams.

Overview

18
18
years of professional experience

Work History

Client data Associate II

JP Morgan Services India Pvt Ltd
02.2024 - Current
  • Led First Republic migration project for Private Banking and Institutional clients, ensuring seamless transition and client satisfaction.
  • Oversaw new client onboarding and renewals for Private Banking and Institutional clients, enhancing client experience and retention.
  • Remain up to date with policy and procedures through hands on experience.
  • Coordinated merchant services for small and medium-sized businesses, optimizing payment processing for improved client operations.
  • Selection, performance management, and overall development of employees (FTEs/FTCs).
  • Conduct analysis of daily/monthly metrics to track performance of individual team members which also ensures project timelines are being adhered to.
  • Effectively cross trained resources to achieve over 75% fungibility.
  • Built self organized teams through transparent communication, timely feedback, empowerment to ensure throughput, FTR and quality targets are consistently met.
  • Managing priorities across the wider function by liaising with different leads.

Assistant Vice President

Deutsche Bank
Bangalore
11.2022 - 02.2024
  • Engaged with product team to identify and collaboratively resolve system deficiencies which helped automate parts of the process.
  • Publishing Global MIS on automated reverse screening which helped understand deficiencies in the system.
  • Implemented control framework to ensure compliance with audit requirements.
  • Managed name list screening team's SLAs, ensuring timely new client adoption and thorough periodic reviews.

Assistant Vice President

Deutsche Bank AG
Mumbai
09.2020 - 10.2022
  • Led team for new client adoption and static requests for FDIs & FPIs, ensuring compliance with regulatory requirements and internal policies.
  • Manage license renewals in line with the guidelines outlined by SEBI.
  • Provided critical data to SEBI regularly, adapting to frequently changing requirements.
  • Rolled out new KYC policies and regulations, ensuring team and stakeholder understanding.
  • Successful deployment of client onboarding tool ensuring smooth transition from the now legacy application.

Onboarding and Online KYC Implementation Lead

HSBC Electronic Data Processing India Ltd
04.2018 - 09.2020
  • Leading a team of experts responsible for consistent implementation of Global Standards in CDD for Onboarding and Online KYC across geographies.
  • Create operational procedures for onboarding and Online KYC and ensure implementation across all markets supported by HSBC's KYC Operations.
  • Supported project management for strategic initiatives enhancing onboarding tools for clients in 42 markets.
  • Identified service improvement opportunities and re-engineered processes to enhance effectiveness.
  • Reviewed procedural changes and new initiatives, communicated them fully to the teams, and implemented the updates.
  • Generate and distribute reports to Senior Management, including Trigger reports for timely completion of crucial Actionable Intelligence triggers.
  • Reassessed operational risks in business, addressing economic changes, regulatory requirements, and technological impacts.
  • To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Assist Manager/Manager Operations

HSBC Electronic Data Processing India Ltd
09.2014 - 04.2018
  • Migrated Customer Due Diligence process for Canada, leading a team of 36 in daily operations to ensure seamless execution.
  • Migrated and set up a team of 240 members for UK CDD team across Bangalore and Hyderabad.
  • Led a team of 40 Quality Checkers to ensure the team achieved the target PLAs and SLAs.
  • Supported personal development of directs, facilitating promotions for 16 out of 40 quality checkers.
  • Experience of carrying out underperformance management and independently developing Personal development plans for high performers/achievers.
  • Partnered with Operational Transformation Programmes to enhance processes, resulting in a 10% reduction in headcount year on year.
  • Completed Gap analysis against KYC Target Operating Model, suggested process improvements and migrated the process to HDPI (HSBC Global Service Centre)
  • Various Regulatory projects completed in a timely manner to ensure nil impact on business
  • Received Leadership Excellence Award for exceptional team performance in Q3 2016.
  • Played pivotal role during the Global leadership offsite conducted in Hong Kong which helped shape the new operating model.

Global CDD Utility Trainer/SME

HSBC Electronic Data Processing India Ltd
01.2013 - 01.2014
  • Developed delivery content and selected instructional methods, including individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops, to enhance learning outcomes.
  • Coordinated and delivered high-quality soft skill and process training aligned with Global CDD Utility Accreditation Framework to support skill development and compliance.

CDD Analyst

HSBC Electronic Data Processing India Ltd
01.2011 - 01.2013
  • Completed initial review of HSBC USA Bank accounts to ensure compliance with Anti Money Laundering guidelines.
  • Analyzed financial data to identify trends and insights for business decisions.
  • Created detailed reports using advanced Excel functions for senior management review.
  • Collaborated with cross-functional teams to streamline reporting processes and improve efficiency.
  • Performed account maintenance to assess customer relationship worthiness.

Customer Support

HSBC Electronic Data Processing India Ltd
01.2009 - 01.2011
  • Supported US retail banking customers with inquiries and transaction issues
  • Provided on-site customer support and technical assistance for clients with hardware and software issues.
  • Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
  • Participated in meetings with other departments to coordinate activities related to customer support services.

Customer Service Executive

24/7 Customer
11.2008 - 10.2009

Education

10th standard -

ST. Gregorios School

2nd Pre-University -

Desouza's School

B.Com - Export Import Procedure

Sikkim Manipal University

Skills

  • Client onboarding
  • Change management
  • Operational optimization
  • Risk Assessment & Decision-Making
  • CDD & EDD
  • Project management
  • Strategic planning

Personal Information

  • Date of Birth: 10/05/88
  • Gender: Male

Notable Accolades

  • Part of Migrations leadership team who traveled to Canada
  • Completed Gap analysis against KYC Target Operating Model, suggested process improvements and migrated the process to HDPI (HSBC Global Service Centre)
  • Various Regulatory projects completed in a timely manner to ensure nil impact on business
  • Golden League Award for team of the quarter in Q3 of 2015
  • Leadership Excellence Award for Q3 in 2016
  • Special recognition award for leadership in Q3 of 2017
  • Played pivotal role during the Global leadership offsite conducted in Hong Kong which helped shape the new operating model.

Timeline

Client data Associate II

JP Morgan Services India Pvt Ltd
02.2024 - Current

Assistant Vice President

Deutsche Bank
11.2022 - 02.2024

Assistant Vice President

Deutsche Bank AG
09.2020 - 10.2022

Onboarding and Online KYC Implementation Lead

HSBC Electronic Data Processing India Ltd
04.2018 - 09.2020

Assist Manager/Manager Operations

HSBC Electronic Data Processing India Ltd
09.2014 - 04.2018

Global CDD Utility Trainer/SME

HSBC Electronic Data Processing India Ltd
01.2013 - 01.2014

CDD Analyst

HSBC Electronic Data Processing India Ltd
01.2011 - 01.2013

Customer Support

HSBC Electronic Data Processing India Ltd
01.2009 - 01.2011

Customer Service Executive

24/7 Customer
11.2008 - 10.2009

10th standard -

ST. Gregorios School

2nd Pre-University -

Desouza's School

B.Com - Export Import Procedure

Sikkim Manipal University

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Siddharth SaoAVP