Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Work Availability
Quote
Timeline
BusinessAnalyst
Siddharth S Gupta

Siddharth S Gupta

Noida,UP

Summary

A seasoned Client Servicing Specialist with 5-7 years of customer-centric approach, specializing in the SaaS industry.

My extensive background in SaaS companies has equipped me with a deep understanding of the sector's intricacies. Fluent in English, both in written and verbal communication,

I possess native fluency and I believe in working with cross-functional teams with ease.

I am distinguished by my innate customer empathy, adeptness in probing for pain points, and relentless commitment to finding solutions. My experience varies from client servicing to relationship building and developing growth strategies.

I also used to see that the various projects that have been taken by me are implemented well in time. Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service.

Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Senior Specialist

BrandMuscle
Noida
12.2022 - 06.2023
  • Own entire client relationship with Husqvarna and Pandora, including onboarding, implementation, training, adoption, retention, and satisfaction, and establish relationships as a trusted and strategic advisor to help ensure continued value of products and services by developing Campaigns and Promotions on Zendesk wireframes and increasing relationship by 30% and even monitored performance too
  • Develop and maintain Presentations, as well as customer-support content with help from the creative team, Graphic Operations, and Display Templates team preparing reports and encouraging them with new services
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, share learnings and handled new business pitches and helped in Strategic Planning as well and saw that all the problems if they arise can be rectified and resolved easily and in timely manner
  • I was also involved in Process Improvement Teams and gave constructive ideas to them.

Consultant

Payomatix
Noida
  • Assist Partnership Manager / VP of Partnership in partnership proposals, process flows, commercial offerings and maintain day-to-day communications and relationships with top partners including Asset Management and banking partners and initiate new partnerships and collaboration and ensured that I worked with multiple departments and by new and updated services in terms of providing common dashboards.

Flyhomes.com
Noida
  • Streamlined site visits ensuring the best possible experience for clients
  • Initiated B2B sales and coordinated between the internal Sales and Operations teams
  • Assist in training of the agents in US and even people management if required and in identification and addressed development areas, created and optimized tour plans for the agents
  • Coordinated with tour agents and shared feedback with the Sales Head and ensuring the clients are properly and timely addressed
  • Managed an effective communication within various teams.

Sales Operations Analyst

Better.com
Gurgaon
04.2021 - 03.2022
  • Initiated pilot project by launching California Market and implemented SOPs creating a new source of revenue and maintaining exceptional Client relationship with our partners on Zendesk resulting revenue increase by 40%
  • 36% Showings boosted client visits by organising SaaS Boot Camps and prepared GCals, sending email invites
  • Comprehended client requirements, expectations and briefed front-end team after conducting secondary research and collating relevant information and ensuring the best client services for North American Markets via presentation.

Senior Sales and Marketing Manager

Grab Home India Consulting Pvt Ltd
Noida
10.2020 - 04.2021
  • 7 Members reported to me and helped me in controlling vendor identification and onboarding new customers
  • Negotiated and helped in finalizing contracts, and placed orders timely to ensure smooth operations between clients and service providers
  • 50+ virtual site visits during thesecond wave of Covid which helped in increasing sales by 14% and even ensured that referrals were being provided to us.

Business Development Manager

Square Yards
Noida
04.2019 - 10.2020
  • Worked as a Business Development Manager for key high-end B2B partners
  • Managed outbound calling and filtered potential clients
  • Managed 15+ real estate events like Azadi, Black Friday Sales, Big Billion Dreams, and Apne Ghar Diwali
  • Augmented channel partner basket by 300% in Delhi NCR and catered 500+ guests in events
  • Authorised and investigated all transactions as per defined KPIs and SOPs
  • Trained and mentored juniors on sales techniques and client experience.

Senior Customer Service Associate

British Telecom
Gurgaon
10.2015 - 03.2019
  • Actively involved in processing orders for Broadband and Telephone Lines for customers of UK and helping them to troubleshoot their problems and resolve same giving necessary solutions and offering new products and services through upselling and cross-selling
  • Awarded 10+ Cards for achieving the maximum number of customer satisfaction scores (CSAT)
  • 15% Less attrition and repeated Customer Service Campaigns by communicating actively
  • Bagged Exceptional Customer Service Award for achieving a100% quality score for 2 quarters continuously and troubleshooting all client-related issues (2016, 2017)

Education

Post Graduate Diploma in Marketing Management - Marketing Management

NMIMS
Mumbai, MH
05.2016

BBA - Symbiosis Centre for Management Studies UG

Symbiosis Center For Management Studies UG
Pune, MH
04.2009

Skills

  • Client Success
  • Client Relationship Management
  • Solution Oriented
  • Project Management
  • Negotiation
  • Zoom
  • Teams
  • FUB
  • JIRA
  • Mondaycom
  • Zendesk
  • Sales Operations
  • Business Development
  • Communication
  • Customer Implementation Support
  • Client Communication

Websites

Accomplishments

  • Brandmuscle, 15% Sales increase of the companies like Husqvarna and Pandora in last quarter by creating Campaigns and Promotion Activities for Husqvarna and Pandora and ensured the client becomes a long lasting client.
  • Better.com, 36% Showings boosted showing by organising SaaS Boot Camps and prepared GCals, sending email invites. 23% Increase in target outreach and showings by 10% and by planning the schedules of the sales agent.
  • Grab Home India, 10% Profits and 12 Crore revenue quarterly by guiding state and city launches. 10% Increased Sales and 50+ virtual site visits during the second wave of Covid.
  • Square Yards India, Boosted sales by 20% in the second quarter of 2019 and over achieved revenue target by 30% during lockdown.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

"It is not your customer's job to remember you, it is your obligation and responsibility to make sure they don't have the chance to forget you."
Siddharth.

Timeline

Senior Specialist

BrandMuscle
12.2022 - 06.2023

Sales Operations Analyst

Better.com
04.2021 - 03.2022

Senior Sales and Marketing Manager

Grab Home India Consulting Pvt Ltd
10.2020 - 04.2021

Business Development Manager

Square Yards
04.2019 - 10.2020

Senior Customer Service Associate

British Telecom
10.2015 - 03.2019

Consultant

Payomatix

Flyhomes.com

Post Graduate Diploma in Marketing Management - Marketing Management

NMIMS

BBA - Symbiosis Centre for Management Studies UG

Symbiosis Center For Management Studies UG

Similar Profiles

CREATE PROFILE
Siddharth S Gupta