Sidharth Shandilya
Information Technology
MUMBAI,Maharashtra
Summary
Performance-driven IT Leader with 24 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
9
9
Certificates
2
2
Languages
Work History
AVP IT
Radiance Renewables Pvt Ltd
MUMBAI, Maharashtra
03.2022 - Current
- Collaborated with VPs in order to grow business partners through prospecting, [Type] and follow-up activities.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Distinguished best, average and potential referral partners to build up [Type] pipeline.
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established performance goals for department and outlined processes for achievement.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Helped VPs add value and growth to annual sales volume.
- Clarified roles, responsibilities and expectations of staff.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
General Manager
Indian Oiltanking Limited
MUMBAI, Maharashtra
07.2019 - 11.2021
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Senior Manager IT
Petron Engineering Construction Ltd
08.2010 - 05.2019
- Project Executed at PECL:
- Implemented and rolled out SAP R4 ECC 6.2:
- Implemented all across the country in 24 locations divided in four phases consisting installation of complete Domain setup in cluster mode
- Aligning with all domains like server, network, voice and extracting the data as per client requirements by regular follow up with customers
- Ensuring the submission of entire information & documentation prior to regular conference calls and other feedback sessions
- Carrying out Service Improvement Plan for customer through MIS/Call analysis
- Handling the follow-up with Help Desk, TRC and Stores
- Notable Credits
- Successfully took initiatives to execute projects on time and within budget
- Effectively ensures that systems are in line with requirements specified by clients
- Gained additional projects basis excellent services and on-time deliveries of projects
- Responsibilities Handled:
- Client relationship management
- Single point of contact for service delivery
- Team management and performance management
- SLA agreement and management
- Contract management and billing
- Communication plan finalization and adherence to process for communication
- Manage client and internal communication
- Communication process for team - written, oral and improvement plan
- Co-ordination with all stake holders for delivery of contractual obligations
- Coordinate for the Preventive Maintenance of assets as may be required
- Coordinate for the Supplier Inventory Audit at regular predefined intervals
- Recommend Upgrades and best practices as may be required in the course of service delivery
- Escalation management
- Timely closure of incidents and quality check
- Incident management metrics and adherence
- Record Minutes of Meetings and circulate them to all the pre-identified stake holders before EOD of the next business day of the completion of the meeting
- Vendor Management
- Finding New Vendors/Partners in north and east regions
- Timely Renewal
- Responsible for implementing processes
- Application Management
- Providing support to application Team for Delivery the Project within time frame
- Timely Maintenance of running Application
- Proactive approach for support for business
- Hardware/ Software Leasing and Procurement
- An escalation point for the User / client complaints relating to service delivery and support
- Conducting periodic Performance Reviews
- Managing the Inventory and branches
Asst. Director
The Grand
New Delhi, Delhi
01.2008 - 08.2010
- Project Executed:
- Redone the IT Setup of hotel, after a fire incident
- Implemented Hotel Management System (Opera) for a property of 500+ rooms, 6 Banquets, 12 restaurants and spa
- Implemented Point of Sales (POS) across the property
- Planned and executed the training programs
- Holding meetings with the customer and developing project schedule
- Installation of Windows Enterprise server in cluster environment using Dell/EMC hardware
- Installation of SQL Virtual Server in Failover Clustering
- Installation of Veritas Backup s/w
- Installation of Active Directory Controller
- Had worked on VM Ware for virtualization of various servers
- Responsibilities Handled:
- Monitoring all calls by Service desk tool
- Ensure customer complaints are resolved by taking corrective actions
- Ensure that service norms committed to customer are met
- Looking after all application support operation
- Stating documents to achieve and providing the evidence of activities performed
- Created process documents for all services covered in the contract
- Improve calls resolution by performing exact RCA/PIR
- Ensure customer satisfaction by responding to all escalation regarding IMS services
- Improve customer satisfaction by CSAT and providing better services
- Defines roles and responsibilities/KRA of the team member
- Provide technical assistant to team member if they require
- Identify training needs and ensure that trainings are carried out to meet the quality service requirement of the customer
- Evaluate engineer’s performance periodically
- KRA Detail:
- Need to plan service delivery model &project Management - spares, resource, skill set requirement
- Managing details of customer asset under AMC & warranty
- Plan back-to-back support for higher end devices covered under contract
- Need to get customer site specific process documentation prepared
- Responsible for team performance review, training requirement, Resource backup Planning
- Conducing weekly review to monitor SLA performance
- Responsible for leave management, handling resource attrition, recruitment and redeployment
- Customer review meeting MOM, concern area, suggestion given, help required from customer need to be documented
- Main KRA would be Total control on Project, customer relation & satisfaction, value addition at site.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Oversaw purchasing and organization of [Type] inventory.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
Brigade Corporation, KRA Detail
08.2006 - 01.2008
- Migrated Data centers from San Jose and Auckland to India
- Built DR site within country
- Managing details of customer asset under AMC & warranty
- Managed all service and support ensured and maintenance contracts are renewed in time
- Timely reviewed the SLA and feedback for service from stake holders
- Responsible for team performance review, training requirement, Resource backup Planning
- Conducing weekly review to monitor SLA performance
- Responsible for leave management, handling resource attrition, recruitment and redeployment
- Customer review meeting MOM, concern area, suggestion given, help required from customer need to be documented
- Internal and external IT audits.
HSBC Data Processing India Ltd
04.2004 - 08.2006
- Supporting the banking process and customer support for multiple BU’s
- Information system documentation and trainings
- BCP implementation, documentation and drills
- Managed all service and support ensured and maintenance contracts are renewed in time
- IT procurements on boarding IT vendors and managing inventory
- Aspect ACD Nortel meridian and Cisco routers 7500, Cisco PIX firewall
- Take care of AMC and other annual contacts with different vendors
- Team appraisals and motivational activities
- Team building
Team Leader IT
EBIX India Pvt. Ltd
Noida, Uttar Pradesh
06.2001 - 05.2004
- Infrastructure
- Head the team formed for ISO 9001-2000 and CMM 5 Certification
- Prepared all the documentation for ISO and CMM certification
- Systems Include Windows 2000 Professional, Windows NT 4.0, Windows 98, SQL Server, (2600), Cisco Switches, Cisco Firewall
- Implemented Windows 2000 environment within the organization along with Automated incremental backup of the data
- Periodic updates for device drivers & patches
- Updating of OS levels and related software
- Developed regular reports summarizing common issues and resolutions for Tech Support
- Generate and review technical documentation for ease of understanding and technical accuracy
- Edit company documentation for customer distribution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
Director IT
MD Everywhere
06.2003 - 04.2004
- Designed the office Infrastructure and Datacenter
- Company started their captive operations in India in year 2003
- Local Network, WAN, VPN, Active Directory, Group Policy
- Security Policy, IT Policy, and other Required application servers were installed and Implemented
- Firewall, Router, dialing
- ISMS Implemented, Periodic internal Audit and VAPT done
- DBCP and DR Planned in US
Network Engineer, •System
Elegant InfoTech
08.1999 - 06.2001
- Administrator for a network with over a 100 nodes
- Systems include Windows 95/98, Windows NT Workstation Clients, Windows NT Servers, Linux Server and SQL Server
- Implemented Windows 2000 environment within the organization along with Automated incremental backup of the data
- Updating of OS levels and related software
- Developed regular reports summarizing common issues and resolutions for Tech Support
Education
B.E. - Electronics And Telecom
Punjab Engineering College
Chandigarh 07.1994 - 07.1999
Skills
Expertise in Planning of complex Project / Delivery of IT operations; Project Management / Program ManagementProficient in process improvement, strategic and operational planning, forming strategic alliances, budget planningEnergetic and goal oriented with a genuine passion and a well-rounded background in supporting a progressive organization in optimizing performance and growthSkilled in optimizing team dynamics, uniting diverse agendas to a common goal, and harnessing strategic and operational drivers to deliver resultsExcellent customer support skills including training, providing product presentations; identification of growth opportunities by category, customer, and brand with individual action plan for each segmentChoosing the right Vendor for different Services and Projects
Performance metrics analysis
Relationship building and retention
Policy and procedure development
Company guidelines
Recruiting and Hiring
Relationship building
Customer and employee rapport
Product development
Delegation
Coaching and mentoring
Recruitment
Employee scheduling
Inventory management
Effective leader
Staff training/development
Budget development
Employee reviews
Accomplishments
- ADS, DHCP, DNS, Server
- Cisco Routers and Switches
- IT Security
- Windows Server Virtualizations with VMware
- Windows Server Clustering with VMware
- Pursuing Data science Course (Python 3.x, Tableau, Machine Learning, Data visualization, NLP & Deep Learning from Upx academy
- Part of TechM.
Certification
ITIL 4 Certified
Timeline
AVP IT
Radiance Renewables Pvt Ltd
03.2022 - Current
General Manager
Indian Oiltanking Limited
07.2019 - 11.2021
Senior Manager IT
Petron Engineering Construction Ltd
08.2010 - 05.2019
Asst. Director
The Grand
01.2008 - 08.2010
Brigade Corporation, KRA Detail
08.2006 - 01.2008
HSBC Data Processing India Ltd
04.2004 - 08.2006
Director IT
MD Everywhere
06.2003 - 04.2004
Team Leader IT
EBIX India Pvt. Ltd
06.2001 - 05.2004
Network Engineer, •System
Elegant InfoTech
08.1999 - 06.2001
B.E. - Electronics And Telecom
Punjab Engineering College
07.1994 - 07.1999
Poetry and Literature
I am a renowned poet in Urdu and Hindi. I have performed in various reputed stages in country and shortly I am about to publish my book as well.
Poetry and Literature
I am a renowned poet in Urdu and Hindi. I have performed in various reputed stages in country and shortly I am about to publish my book as well.