Siddharth Sharma
Bangalore
Summary
Passionate about improving the quality of people's lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower customers within a people-driven organization like to achieve their goals.
Overview
7
7
years of professional experience
Work History
Co ordinator
GLOBIVA
Bangalore
06.2024 - 09.2025
- Coordinated project timelines and schedules for various client initiatives.
- Managed communications between teams to ensure alignment on project goals.
- Assisted in developing training materials for new staff onboarding sessions.
Banking Support (SBI)
Teleperformance
Bangalore
01.2022 - 01.2024
- Handle various tasks simultaneously, such as answering calls, responding to emails, and processing transactions.
- Resolve customer issues efficiently while following established protocols and guidelines.
- My lead percentage was 90%
Banking Support (Kotak)
Teleperformance
Bangalore
01.2021 - 01.2022
- Joined as a sales executive for kotak credit card secure and un secure plans.
- Here i got so many performance certificate as per my performance
- My lead percentage is almost 90%
Line Trainer
Teleperformance
Kolkata
01.2019 - 01.2021
- Respond to all live customer queries immediately with 24-hour resolution times
- Report issues to management within 24 hours
- Process returns and exchanges using POS systems
- Draft customer newsletters with management to promote new products or policies
- Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction
- Worked as a acting trainer {line trainer} in AMAZON customer support and i trained 7 batches for certification on scale of 95%.
- Achieved a 99.5% customer approval rating with a compassionate and empathetic approach
- Passionate about improving the quality of people's lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower customers within a people-driven organization like to achieve their goals.
- Stayed up-to-date on new program offerings, and proactively made recommendations to customers based on their interests
Education
MADHYAMIK -
VIDYA VIKASH HIGH SCHOOL
HIGHER SECONDARY EDUCATION -
BACHELOR OF ARTS -
ISBM UNIVERSITY
Skills
- CUSTOMER HANDLING
- COMMUNICATION
- TEAM HANDLING
- AUDITING
Languages
- English
- Hindi
- Bengali
Contact Profile - Skills
- Customer Handling
- Communication
- Team Handling
- Auditing
Languages
Hindi
First Language
English
Upper Intermediate
B2
Bengali
Proficient
C2
Timeline
Co ordinator
GLOBIVA
06.2024 - 09.2025
Banking Support (SBI)
Teleperformance
01.2022 - 01.2024
Banking Support (Kotak)
Teleperformance
01.2021 - 01.2022
Line Trainer
Teleperformance
01.2019 - 01.2021
MADHYAMIK -
VIDYA VIKASH HIGH SCHOOL
HIGHER SECONDARY EDUCATION -
BACHELOR OF ARTS -
ISBM UNIVERSITY
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