Siddharth Sharma

Grade: Chief Manager

• Led branch operations to enhance customer service and drive growth.
• Developed strategic initiatives to improve financial product offerings and client engagement.
• Mentored and trained staff, fostering a high-performance culture within the branch.
• Analyzed market trends to identify opportunities for business expansion and risk management.
• Responsible for branch growth and profitability.

• Grade: Senior Manager
• 1. Responsible for branch profit and loss.
• 2. Responsible for branch compliance.
• 3. Responsible for business development through achieving the targets allotted.
• 4. Team management, team training, and coaching.
• 5. Oversee branch operations, and conduct periodic audits to ensure that everything is in place, identifying any gaps and correcting them.
• 6. Ensuring all the branch targets are achieved for TPP, CASA, fixed deposits, assets, etc.

Grade: Manager

• Supervising day-to-day branch operations.
• Ensuring compliance.
• Business development and ensuring branch profitability.
• Handling customer complaints and resolving them on time.
• Processing and disbursal of all types of retail loans, including home loans, car loans, personal loans, and gold loans.
• Periodic inspection to ensure branch operations are in compliance with the bank policy.
• Training team members on processes and compliance.
• Managed team performance through regular coaching and mentoring, fostering professional growth.
• Developed and implemented strategic sales initiatives, enhancing customer engagement and satisfaction.

• Customer dealing/Customer service.
• Processing of account opening
• Cash Management.
• Rectification of audit reports..
• Processing officer for all retail loans and gold loans.
• Assisting the branch manager in achieving the branch budget through cross-selling.
• Managing a team of Customer Relationship Officers and ensuring all their cross-sell targets given to them are achieved, along with operational compliance.
• Streamlined branch operations to enhance customer service efficiency and satisfaction.
• Developed and implemented standard operating procedures to ensure compliance with banking regulations.
• Led training sessions for staff, improving team performance and knowledge of banking products.
• Analyzed operational workflows to identify areas for process improvement and cost reduction.

• Oversee branch operations , customer dealing, loans processing , forex, KYC etc.
• Coordinated daily operational activities to enhance workflow efficiency.
• Streamlined processes to improve service delivery and customer satisfaction.
• Assisted in developing team performance metrics to track operational success.

• My profile was to attend inbound calls of Barclays Bank Credit card Customers who were in initial stage of missing their credit card payments.
• It was a soft collection process and I used to assist customers who were finding it difficult to make their bill payments.
• Barclays Shared Services is a captive unit of Barclays Bank UK.