SIDDHARTH SINGH
Client Operations Executive
Noida
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, and devising successful strategies. Detailoriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
Work History
Client Operations Executive
LOGINEXT SOLUTIONS
09.2023 - Current
- Spearheaded client operations for a diverse portfolio of European and North American customers, ensuring seamless delivery of services and exceeding client expectations.
- Played a pivotal role in managing client relationships, addressing inquiries, and resolving issues promptly, resulting in high levels of customer satisfaction.
Implemented efficient strategies to streamline operational processes, optimizing workflows and enhancing overall productivity. - Collaborated closely with cross-functional teams to ensure alignment with client requirements and business objectives, fostering strong partnerships and driving successful outcomes.
Demonstrated exceptional communication skills in liaising between clients and internal teams, facilitating smooth project execution and timely delivery of solutions.
Senior Customer Success Executive
LEADSQUARED
07.2022 - 09.2023
- Maintaining an overall management style that follows the company's best practices and providing leadership and direction to my team members and extend the support to all the employees
- Track the progress of the team on a weekly, monthly, and quarterly basis for ensuring the team's objective alignment with the organization
- Secured high-value accounts through consultative selling, effective customer solutioning, and promoting compelling business opportunities
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Customer Success Executive
LEADSQUARED
07.2021 - 07.2022
- Manage a portfolio of high revenue, long-term clients to ensure the success of the marketing automation platform
- Collaborate with customers daily to ensure need fulfillment
- Performed monthly and weekly account reviews to ensure clients are meeting goals and make recommendations to improve metrics
- Proactively identify churn risk and strategically plan for churn mitigation
- Identify upsell and cross-sell opportunities and achieved account growth by three folds.
Education
MBA (BUSINESS ANALYTICS) -
LOVELY PROFESSIONAL UNIVERSITY
01.2020 - 04.2022
BACHELOR'S IN COMPUTER SCIENCE ENGINEERING - undefined
LOVELY PROFESSIONAL UNIVERSITY
01.2016 - 04.2020
Skills
Key Account Acquisition and Management
Product Training and Education
Up-selling and Cross-selling
Contract Negotiations
Project Management
Relationship Building
Customer Advocacy
B2B Integration
Certification
LeadSquared Administrator Certification
Timeline
Customer Relationship Management || Edx
12-2023
Introduction to Google Analytics
10-2023
Client Operations Executive
LOGINEXT SOLUTIONS
09.2023 - Current
Star Of The Quarter( July-2022 - Sept-2022)
07-2023
Spotlight Award (LeadSquared)
07-2023
Star Of The Quarter( Jan-2023 - Mar-2023)
01-2023
Excel For Everyone: Core Foundation || Edx
10-2022
Senior Customer Success Executive
LEADSQUARED
07.2022 - 09.2023
LeadSquared Product Certification
11-2021
LeadSquared Administrator Certification
09-2021
Customer Success Executive
LEADSQUARED
07.2021 - 07.2022
MBA (BUSINESS ANALYTICS) -
LOVELY PROFESSIONAL UNIVERSITY
01.2020 - 04.2022
BACHELOR'S IN COMPUTER SCIENCE ENGINEERING - undefined
LOVELY PROFESSIONAL UNIVERSITY
01.2016 - 04.2020