Siddharth Singh

Description: Worked as an Agile Product Owner for File Processing System (backend & UI) and the client facing web-portal for end-to-end administration of client files on Institutional Retirement Domain for US Clients.

Job Responsibilities:

• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
• Experience in gathering and analyzing business requirements, processes and creating specification documents i.e. BRD, FRD.
• Experience working on Agile Methodology with full software development life cycle including Requirement Elicitation, Analysis.
• Development and testing per the Software Development Life, Cycle process (Release management).
• Creating Mock-ups and translating complex business needs into clear and concise Business requirements document (BRD)
• Understanding the technical side of the project from developers and providing grooming sessions to them. Defining the project scope and assist in the overall project planning.
• Facilitating the Agile Ceremonies - Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Skilled at reviewing test cases and executing user acceptance testing.
• Planning and tracking the releases and deliveries.
• Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
• Delivered high quality work products on time, identify risk and issues, and mitigate it and communicate the expected outcomes.
• Verified the systems work with every Iteration demos with stakeholders.

Additional: Playing additional role of scrum master for agile adoption.

Description: Worked as Product Owner/Business Systems Analyst responsible for defining and designing a digital service for business and banking web applications for US clients.

Job Responsibilities:

• Established a customer-centric culture, incorporating user feedback into product development processes.
• Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
• Design, document, and re-engineer business processes and publish business metrics results.
• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
• Creating a product road map based on this vision.
• Managing the product backlog and prioritizing them based on changing requirements.
• Assess value, develops cases, and prioritize stories, epics, and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
• Led cross-functional teams to deliver complex system integrations, ensuring seamless business operations.
• Created and maintained standard operating procedures governing system functions and features.

Description: Worked as Senior Business Analyst responsible for facilitating requirements gathering and managing end-to-end project management for US & Canadian clients on pension administration and retirement planning.

Job Responsibilities:

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Working on client requirements received in a specification document and analyzing, reviewing, and creating scripting programs to convert the requirements into a file format to be loaded into web portal
• Responsibly leading the project through different phases i.e., scripting, unit testing, QA testing, portal testing and go live production process Performing Regression Testing to verify bug fixes.
• Performing administration tasks on the project till it is stable with no issues found in Production.
• Transitioning of the projects to the admin team by proving trainings, shadowing and assistance in live tasks.
• Review Business Requirements & System Specifications of client's proposed solution (Defined Benefit plan calculations, data conversion, payroll interface, etc.)

Additional: In addition to the process related tasks, has a fair exposure providing domain and communication related trainings to new hires as well as experience team members of the department.

Description: Worked as Benefits Analyst/Administrator on the Defined Benefits US retirement domain on end-to-end DB processes.

Job Responsibilities:

• Associated with Valuation and Manual Calculation group Working on Quality Audit of Pension calculations
• Working on Actuarial Valuation Audit for various clients wherein we need to reconcile Yearly Accounts for our clients for valuation of assets against liabilities to payoff yearly Benefits liability due to their employees
• Training new hires on end-to-end DB processes, scheduling and managing training plans.
• Working on SQL, Excel, ACCESS and EXP Omni and RPAS Working on Quarterly dashboard.
• Generate reports & analysis for senior management, including the monthly reports to analyze process, SLA reports (KPI), MIS for team performance, improvement in quality and productivity and monthly dashboard, and various month end activities.
• Report Management - Preparing weekly, daily and hourly reports Building Client Communication.

Achievements:

• Awarded by Milliman USA, for “Global Knowledge transfer program”.
• I was awarded "Employee of the month" twice in one year.

Description: Worked as Travel Sales Consultant responsible for providing tailored travel recommendations and personalized services to customers globally.

Job Responsibilities:

• Diagnose the clients' specifications and wishes and suggest suitable travel packages or services.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Exemplary sales skills and customer-oriented approach.

Description: Worked as Sales and Operations associate responsible for providing tailored travel recommendations and personalized services to customers globally.

Job Responsibilities:

• Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered Researching travel options & presenting the best deals in terms of requirements
• Complying with all relevant laws and travel business legislation.
• Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps.
• Resolve any problem that arises regarding the trip for the customer.
• Regularly update a database containing client details and their travel information.

Additional: Attended workshop on American and British culture and Linguistic.