Siddharth Singh
Summary
Results-driven operations manager with expertise in revenue cycle management and performance reporting. Proven track record of optimizing operational processes and enhancing financial reconciliations to drive efficiency. Dynamic associate operations manager skilled in leading cross-functional teams and driving performance through mentorship and effective work allocation. Expertise in financial reconciliations and accounts receivable management, with a track record of optimizing revenue cycle processes and delivering actionable insights through management reporting.
Overview
13
13
years of professional experience
Work History
`Associate operations manager
R1 RCM
2023.12 - Current
- Drove performance of cross-functional team of 20 through mentorship of analysts and SMEs.
- Oversaw work allocation effectively to address operational requirements while minimizing outstanding accounts receivable.
- Actively targeted critical 90+ days accounts receivable inventory, optimizing revenue cycle processes.
- Created management reports that included weekly SLA metrics outlooks and denial analysis for informed decision-making.
- Facilitated client communication and escalations with onshore counterparts for prompt resolutions.
- Led quality calibration sessions alongside structured feedback loops to enhance individual performance.
- Monitored error logs and conducted yearly employee appraisals to maintain high standards.
QA Analyst
R1 RCM
2020.03 - 2023.12
- Executed daily audits on customer account processes to maintain compliance with established quality benchmarks.
- Provided targeted coaching and performance feedback through root cause analysis to upskill team members.
- Partnered with onshore teams to gather process updates and disseminate operational guidelines effectively.
Senior Analyst
R1 RCM
Gurugram
2017.07 - 2020.03
- Efficiently processed high-volume electronic remittance advices and explanation of benefits logs with high precision.
- Conducted daily end-of-day financial reconciliations to balance transaction records and resolve discrepancies.
Senior Analyst
Mercer India Private Ltd.
2013.07 - 2016.09
- Conducted high-volume evaluations of bank and cash ledger balances on Oracle and Excel.
- Tracked and resolved transactional discrepancies using SAP ledger data, enhancing accuracy of journals and bank statements.
- Cleared variances through Oracle edit fields to maintain accurate financial records.
- Identified process bottlenecks and implemented strategic adjustments to improve workflow efficiency.
- Enhanced customer satisfaction scores through targeted process improvements.
- Managed reconciliation operations, ensuring timely and accurate financial reporting to support strategic decision-making.
- Analyzed system investigations to promptly resolve discrepancies, improving overall financial integrity.
- Optimized operational processes by leveraging data analysis tools for continuous improvement.
Education
Bachelor of Commerce -
Jeevandeep Institute of Management & Technology
Varanasi2011-05
Skills
- Revenue cycle management
- Performance reporting
- Process improvement
- Accounts receivable management
- Process optimization
- Data analysis
- Financial reconciliations
- SQL knowledge
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Affiliations
- Charity race participant: Successfully trained for and completed a few races of 10 km.
Accomplishments
- R1RCM Progression: Documented consistent, performance-based vertical progression from Senior Analyst to QA and Assistant Manager positions.
Recognitions: Honored as Employee of the Month at R1RCM (March 2018), and secured Star of the Month three times at Mercer.
Operational Excellence: Retained a perfect 100% data processing accuracy rating across all assigned Mercer queues for the entire year of 2015.
Timeline
`Associate operations manager
R1 RCM
2023.12 - Current
QA Analyst
R1 RCM
2020.03 - 2023.12
Senior Analyst
R1 RCM
2017.07 - 2020.03
Senior Analyst
Mercer India Private Ltd.
2013.07 - 2016.09
Bachelor of Commerce -
Jeevandeep Institute of Management & Technology