SIDDHARTH SRIVASTAVA
Product Support Manager
Noida
Summary
A highly skilled and accomplished professional with over 10 years of experience in cloud computing (AWS and GCP), Linux administration, and Project management.
infrastructure administrationExpertise includes Cloud Computing ,Technical Project Management, High Availability, Python scripting,DevOps and Infra-Administration. Proven track record in successfully delivering complex projects, providing technical consultancy, and ensuring customer satisfaction.
Strong leadership qualities with experience in team management and onsite support. Committed to delivering high-quality results and driving technological advancements. Seeking a position in technology leadership or support in the Delhi/National Capital Region IT industry.
Summary:
- Over 10+ years of experience in Cloud Computing (AWS & GCP), Linux Administration, and Project Management.
- Proficient in installation, configuration, and troubleshooting of various technologies, including Cloud Computing, Linux administration, and Contact Center Solutions.
- Skilled in managing cloud services, database administration, and unified communication/contact center solutions.
- Successfully led domestic and international projects, ensuring end-to-end delivery and resolving customer escalations.
- Proven expertise in providing product demos, proof-of-concepts, and training to domestic and international clients.
- Deployed and maintained AWS cloud-based production systems with a focus on availability, performance, scalability, and security.
- Experienced in Python scripting for automating business functions and increasing productivity.
- Strong adherence to procedures, change management best practices, and disaster recovery measures.
- Accomplished in incorporating additional security requirements into project delivery procedures for secure project delivery.
- Ensured high availability through multistage recovery and general availability for product releases.
- Excellent communication, problem-solving, and analytical skills.
Notable Accomplishments Across The Career
- Acknowledged with Annual Excellence Award for managing the complex International’s setup for Zanaco Bank
- Received RnR for customer’s appreciations: such as OLA, WNS, Spinny, Upgrad & Airtel Process
- Appreciated for conducting the successful POC for ING Vysya and Shriwijya Airline
- Ranked 1st in Robotics at Intercollegiate level
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Product Support Manager
Drishti Soft Solution Pvt. Ltd
Gurgaon
01.2014 - Current
- Steering cloud & on-premise team; facilitating internal technical consultancy to sales and project team
- Installing, configuring & troubleshooting of media gateways devices such as Patton, Applianx, Grandstream & sangoma as well as IP Phones and softphones such as Zoiper, X-lite also Ameyo Server, Database Server, CRM server & Call Server on client's premises and also on cloud
- Implementation and Managing of Hot & Cold Failover setups
- Managing end-to-end delivery of complex projects; designing & implementing customizations such as CRMs, IVRs & Reports
- Reviewing & testing new products before implementation; working as part of product review team
- Providing product training to IT & Operations Team; provide onsite support to customers
- Preparing & providing product updates, information & materials to partners & customers
- Organizing product demos and POC for Domestic & International clients
- Integrating the Ameyo call server (Asterisk) with different PBXs such as Siemens and Matrix. Installation & configuration of media cards such as Sangoma, Digium into call server
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Analyzed customer service data to identify trends, identify solutions, and improve the customer experience.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Skilled at working independently and collaboratively in a team environment.
System Administrator
TechMobia Pvt. Limited
Noida
08.2012 - 01.2014
- Installed, configured, troubleshoot & administered various types of OS (Linux & Windows); installed MySQL, Print servers & file servers
- Configured and managed services in Linux like DNS, FTP, APACHE, SMTP, POP, IMAP, SSH, SQUID) and Intranet services (NFS, NIS, SAMBA, LDAP, CUPs, DHCP); configured NAGIOS, Zabbix and TORQUE in Fedora
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Led network administration with switches, routers & firewalls; conducted vulnerability assessment & penetration testing in network; attained deep insight in network monitoring tools like Wireshark & TCP Dump
- Managed HW issues & coordinated with vendor; maintained LAN and shared the internet through proxy servers
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Established network specifications and analyzed workflow, access, information, and security requirements.
- Completed reports detailing network and system performance and downtime issues.
- Tuned system performance to optimize the efficacy of new and existing hardware components.
Education
B.Tech - Electronic & Telecommunication
MGMCOET, Noida
Noida 08.2007 - 07.2011
Intermediate Or HSC (Higher Secondary Certificate - PCM
SunriseVille School
Noida 03.2005 - 06.2006
Skills
Cloud Computingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Support Manager
Drishti Soft Solution Pvt. Ltd
01.2014 - Current
System Administrator
TechMobia Pvt. Limited
08.2012 - 01.2014
B.Tech - Electronic & Telecommunication
MGMCOET, Noida
08.2007 - 07.2011
Intermediate Or HSC (Higher Secondary Certificate - PCM
SunriseVille School
03.2005 - 06.2006
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