Siddharth Subramaniam

• Over the period have handled all the functions of the department including selecting pictures to be released on the ANI wire, photo editing (Adobe Photoshop), uploading pictures to the wire, writing and checking and approving photo captions for final release on the wire for clients.
• Ensured smooth functioning of the department under any circumstances including absenteeism, shortage of staff, worked night shifts for International events including sports, politics, breaking events etc.
• Ensured timely publication of print and digital materials by managing strict deadlines and coordinating with various departments.
• Prepared, rewrote, and edited pieces to improve readability and impact.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Edited and reviewed content for grammar, spelling and punctuation.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Built relationships with customers and community to promote long term business growth.
• Sold 60+ bikes and scooters in first month which is >= the experienced sales person there.

• Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
• Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
• Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
• Consistently met company targets and received bonus for customer satisfaction.

• Customer Support Executive with hands-on experience in DHL receivables, handling outbound calls to both B2C and B2B clients. Proactively assisted customers in resolving payment-related issues for package deliveries. Adept at working with Oracle systems and providing technical support for Dell computer users.

• Operations Manager – IAS Coaching Institute Oversaw day-to-day business operations at a leading IAS institute, ensuring smooth delivery of services to UPSC aspirants. Responsibilities included managing the production and distribution of raw study materials, handling class fee collections, and coordinating video conferencing sessions for remote learning. Acted as the primary liaison with Airtel Ltd to resolve technical issues and maintain uninterrupted virtual classes, contributing to a seamless educational experience.

Sales Executive – HDFC Bank Engaged in proactive cold calling to acquire new customers for HDFC savings accounts and loan products. Effectively communicated product benefits, built rapport with prospects, and converted leads into successful account openings and loan applications. Consistently met or exceeded monthly sales targets through strategic outreach and customer engagement.