Siddharth Udayakumar

Here are some of my main responsibilities as a Customer Care Supervisor:

• Team Management.
• Closely monitor front-line associates.
• Provide coaching, address knowledge gaps, and guide associates.
• Manage stakeholders.
• Identify process lapses and areas of opportunity.
• Liaise with clients, and other departments or teams.
• Headcount management.

As a Senior Operations Analyst, I maintained close contact with clients to assist them with qualifying their applicants. This includes the sharing of vital information, maintenance, and approval of driver files to ensure compliance. I also work closely with other departments to help assign and resolve issues.
I also have experience training five batches and performing quality audits since September 2020.

My responsibilities included managing flight and international travel reservations. I have worked on programs such as Sabre and Amadeus. My other duties were to take over calls as a supervisor and assist customers as a Level 2 lead.

I was in the banking customer services team, where my primary responsibility was akin to a teller at the bank (fund transfers, making loan payments). My additional responsibilities were helping customers by filling out fraud claims, new card issuance, etc.