Siddharth Upponi

• Experience in PeopleSoft HRMS (HR/ NA and Global Payroll/ Base Benefits/ Benefit Administration/ eApplications) for the past 2 years
• Worked individually, as well as in team environment, to achieve project goals.
• Involved in Resolving day-to-day production tickets in HR and Payroll.
• Retrofitted HR and Payroll based on new requirements and customizations.
• Worked on PeopleSoft Security by creating and testing user roles and permission list.
• Expertise in supporting PeopleSoft HRMS systems and
  Managing PeopleSoft Upgrade experience.
• Leading teams with a team size of 4-5 working on PeopleSoft implementation, Upgrade or any support projects.
• Hands on Experience on Customer Relationship Management (SAP CRM Technical module)
• Daily use of SAP CRM Service, SAM CRM Marketing, SAP CRM Analytics to understand daily reports and customer behavior.
• Optimized customer interactions by establishing collaborative service environment.
• Facilitated inter-departmental communication to effectively provide customer resolution.
• Recommended potential products or services by collecting customer information and analyzing customer needs.
• Listened to customers' questions and concerns to provide answers or responses.

• Traveled to client locations to implement SAP solutions and offered post-installation support services.
• Managed system performance and user profiles.
• Reviewed technical specifications of deliverables and recommended improvements.
• Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
• Developed implementation methodologies to rein in project costs while meeting key milestones.
• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Streamlined operational efficiencies by delivering recommendations fo knowledge-base processes and procedures.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Participated and actively engaged in strategy meetings with other shareholders.

Developed implementation methodologies to rein in project costs while meeting key milestones.

Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.

Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.

Established relationships with key decision-makers within customer's organization to promote growth and retention.

Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.

Participated and actively engaged in strategy meetings with other shareholders.
Maintained responsibility of sales, contracts, negotiations and reporting for account worth over Rs.10,00,000

Managed 5 team members across 3 departments

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training

Maintained records related to sales, returns and inventory availability

Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings

Trained and developed new sales team associates in products, selling techniques and company procedures

Engaged with customers to effectively build rapport and lasting relationships

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Created customer support strategy to increase customer retention.