Siddharth Velayudhan Nair

• Advanced to Deputy Manager Operations (vertical OPD) within 6 months
• Oversaw multiple departments, including Front Office, OP Billing, Guest Relations, Patient Relations, Service Excellence, and Transportation.
• Managed operations across various departments to enhance service delivery.
• Coordinated efforts between Front Office Service Excellence, Guest Relations, and Patient Relations for improved client experience.
• Implemented strategies to streamline processes in Guest Relations and Service Excellence.
• Collaborated with department heads to implement process improvements.
• Supervised training programs for new staff on operational protocols.
• Analyzed data from customer surveys to identify areas needing improvement in service delivery.
• Reviewed customer complaints regarding operations services, developing solutions as needed.
• Collaborated with cross-functional teams to develop strategies that improved efficiency in operations processes.
• Coordinated daily activities of the operations team, ensuring all tasks were completed in a timely manner.
• Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
• Delegated work to staff, setting priorities and goals.
• Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
• Engaged regularly with stakeholders such as physicians, nurses, administrators, in order to gain insight into how best to serve our customers.
• Collaborated with clinical teams to enhance patient care protocols and services.
• Conducted regular site visits at various locations within the healthcare system in order to evaluate the quality of care received by patients.
• Served as an advocate for patients who had unresolved grievances or complaints about their care.
• Overseeing operations of Emergency Department.
• Tracked LAMA
• Led team of emergency coordinators.
• Managed efficient operation of Emergency department

Additional Responsibility

• Served as Deputy Manager IP for 6 months (March to July) during absence of Deputy Manager IP.
• Directed team operations to enhance efficiency and productivity in daily tasks.
• Oversaw IP Coordinators to ensure seamless operation of IPD activities.
• Managed daily discharge process
• Facilitated collaboration among cross-functional departments including admissions, nursing, IP billing, insurance, and doctors to optimize discharge process
• Developed and implemented patient satisfaction surveys to gather feedback.
• Analyzed patient feedback data to identify trends and areas for improvement.
• Oversaw daily housekeeping operations in IP rooms.
• Analyzed inpatient flow trends to identify patterns.
• Facilitated collaboration with admissions department for seamless admission process

• Coordinated patient care activities to ensure smooth operations and timely services.
• Supervised daily operations including scheduling shifts, assigning duties.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Implemented patient feedback systems to enhance service quality and satisfaction.
• Facilitated communication between departments to support interdisciplinary collaboration.
• Managed customer service inquiries and complaints in a timely manner.

• Managed international inpatient care.
• Addressed and resolved patient complaints effectively.
• Package promotion
• Streamlined FIC tracking process for both procedures and surgeries
• C form monitoring
• Engaged in various promotional initiatives.
• Implemented effective strategies for tracking inpatient feedbacks
• Managed out-patient desk efficiently
• Out patient lead conversion

• Efficiently handled administrative tasks and facilitated patient registration.
• Managed TPA/insurance and billing procedures.
• Provided comprehensive information regarding facilities and individualized patient care.
• Managed patient complaints, coordinating departmental activities for seamless operations.
• Effectively coordinated and organized schedules for medical practitioners and personnel.
• Generated revenue through package promotions.
• Served as the main liaison for doctors, patients, and hospitals during critical situations.
• Played a vital role in optimizing clinical administration and validating revenue streams.

• Contributed to developing and implementing hospital branding strategies.
• Collaborated on promotional efforts and crafted engaging marketing assets.
• Assisted with social media management and the coordination of community events.

• Assisted with the coordination of day-to-day operations, including tracking shipments and managing logistics.
• Supported inventory management and process improvement initiatives
• Assisted in customer service activities and collaborated with external vendors.