Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Siddharth Verma

Siddharth Verma

Pune

Summary

Results-driven Operational Manager known for high productivity and efficient task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in problem-solving, decision-making, and communication, ensuring seamless operations and project success.

Overview

10
10
years of professional experience

Work History

Operational Manager

LoanTap Financial Technologies
Pune
09.2024 - Current
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.

Branch Manager

ESAF Small Finance Bank (ESAF SFB)
Pune
07.2023 - 08.2024
  • Resolved escalated customer complaints in a timely manner.
  • Organized professional development programs for employees at all levels of the organization.
  • Monitored financial performance of the branch on a monthly basis.
  • Conducted regular performance reviews for all employees in the branch.
  • Communicated with stockholders or other investors to provide information or raise capital.

Relationship Manager

AU Small Finance Bank
Pune
10.2022 - 06.2023
  • Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
  • Led training sessions for junior relationship managers on client service best practices.
  • Provided expert financial advice to clients, enhancing their decision-making process.

Deputy Manager

HDFC Bank
Pune
04.2017 - 09.2022
  • Created processes for handling customer complaints effectively.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Maintained records of all operational activities for future reference.

Assistant Manager

Axis Bank
03.2016 - 04.2017
  • Maintained excellent client relationships by providing excellent customer service and proactively solving issues
  • Worked with sales teams to determine best strategies to increase customer interest and purchases.
  • Skills:- Transactional Banking , Financial service

Sales Manager

ICICI Bank
05.2015 - 02.2016
  • Maximized sales opportunities by determining and standardizing best practices
  • Skills:- Business Transformation · Product Design · Project Planning · Payment Systems · Financial Services · Process Improvement · product owner

Education

B.B.A/ B.M.S( Management ) -

Siddhartha College of Commerce And Economics, Mumbai

Post Graduation Program - Data Science And Business Analytics

Great Lakes

Class XII -

Class X -

Skills

  • Excel
  • Performance monitoring
  • Performance reporting
  • Business Strategy
  • Sales Strategy
  • Marketing Strategy
  • Business Planning
  • Business Analysis
  • Business Development
  • Business Development And Sales Manager
  • Project Planning
  • Jira
  • Agile Product Management
  • Corporate Finance

Accomplishments

  • Received Best Branch Manager performance 2023 in ESAF small Finance Bank.
  • Received Highest Loan disbursement award 2021 in HDFC bank Kharadi Region.

Timeline

Operational Manager

LoanTap Financial Technologies
09.2024 - Current

Branch Manager

ESAF Small Finance Bank (ESAF SFB)
07.2023 - 08.2024

Relationship Manager

AU Small Finance Bank
10.2022 - 06.2023

Deputy Manager

HDFC Bank
04.2017 - 09.2022

Assistant Manager

Axis Bank
03.2016 - 04.2017

Sales Manager

ICICI Bank
05.2015 - 02.2016

B.B.A/ B.M.S( Management ) -

Siddhartha College of Commerce And Economics, Mumbai

Post Graduation Program - Data Science And Business Analytics

Great Lakes

Class XII -

Class X -

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