SIDDHARTH VERMA
Summary
Analyst with over 7 years of experience in Order-to-Cash (O2C) processes within the Information Technology and Services sector. Expertise includes credit management, collections, customer account handling, and portal-based invoicing. Proficient in Microsoft Excel and financial applications, with a proven ability to enhance process efficiency and manage accounts effectively. Holds both Bachelor's and Master's degrees, demonstrating strong leadership in client relationship management and business development support.
Overview
9
9
years of professional experience
Work History
Senior Credit & Collections analyst
Twilio Inc
Bengaluru
04.2022 - Current
- Analyzed credit reports to assess customer payment behaviors and risks.
- Managed delinquent accounts by creating tailored collection strategies.
- Collaborated with cross-functional teams to resolve complex account issues.
- Developed and maintained strong relationships with clients for effective collections.
- Reviewed and updated internal collection policies to enhance efficiency.
- Prepared detailed reports on account status for management review.
- Identified opportunities for process improvement within the collections department.
- Provided training and mentoring support to junior analysts in the collections team.
- Implemented improvements in invoicing procedures to enhance efficiency and accuracy.
Senior Collections Analyst
Oracle India Private Limited
Bangalore
07.2021 - 04.2022
- Collects and manage receivable portfolios/accounts for multiple business segments
- Responsible for communicating with customers and stakeholders to understand reason for delay and resolution of issues if any.
- Identify and improve process gaps and opportunities to deliver best total customer experience.
- Oversees and/or participates in the development and implementation of new technologies to improve efficiency and effectiveness.
- Works closely with internal team & LOB finance, to ensure proper matching of amounts received vs. outstanding amounts.
- Build and maintain a strong network and relationship with key stakeholders to support collections and clearance of dispute management.
- Improve or maintain low levels of past due to improve DSO.
- Providing estimate reports (estimates of cash Collections and AR Reduction) to Management on weekly basis.
- Manage escalations on major accounts and provided immediate resolution.
- Plan quarterly action strategies for the team according to guidelines and for target accomplishment.
- Analyzed customer accounts to identify overdue payments and collection opportunities.
Collections Analyst
Oracle
12.2018 - 07.2021
- Collects and manage receivable portfolios/accounts for Customers in NAMER region, as a part of US and Canada collections team.
- Research Customer's past data to understand their payment behavior.
- Detail verification of information on Invoice and matching with the authorized documents like Purchase Order, Ordering Document, Signed Contracts etc.
- Document accurate information about the work done on each invoice. (Logging summarized notes in system)
- Mentored team members on process criticality and provide guidance to resolve critical issues
- Resolve issues related to hindering payment on aged invoices.
Service Brand Activator
Sony India PVT. LTD
Pune
10.2016 - 11.2016
- Worked as a Service Brand Activator, managed the after sales services of the company.
- Interacted with the clients, resolved any issues reported, followed up with clients after service.
Education
Post Graduation Diploma in Management - Finance
International School of Business And Research
Bengaluru01-2023
Bachelor of Business Administration (BBA) - Financial Management
Bharati Vidyapeeth Deemed University's IMED
Pune, MH01.2018
Class XII - Indian school certificate course
Loyola School
Jamshedpur, JH01.2015
Skills
- Collections strategy
- Customer relationship management
- Stakeholder coordination
- Team leadership
- Dispute resolution
- Credit analysis
- Portfolio management
- Credit risk assessment
- Account reconciliation
- Excel and Word
- Presentation and Communication skills
- Customer service and support
- Team collaboration
- Managing delinquent accounts
- Client relationship management
Financial Systems Expertise
- Salesforce.
- Oracle E-Business Suite (R-12)
- Oracle Fusion application
- Oracle Service Cloud application (OSVC)
- Netsuite
- Oneadmin
- Zuora
- Zendesk
- Jira
- HighRadius
- Tesorio
Experience with E-Invoicing Platforms
- Coupa
- Ariba
- Meta
- Amazon Payee Central
- GEP Smart
- Walmart
- Tesla
- Uber
- PaymentWorks
- Fieldglass
Timeline
Senior Credit & Collections analyst
Twilio Inc
04.2022 - Current
Senior Collections Analyst
Oracle India Private Limited
07.2021 - 04.2022
Collections Analyst
Oracle
12.2018 - 07.2021
Service Brand Activator
Sony India PVT. LTD
10.2016 - 11.2016
Post Graduation Diploma in Management - Finance
International School of Business And Research
Bachelor of Business Administration (BBA) - Financial Management
Bharati Vidyapeeth Deemed University's IMED
Class XII - Indian school certificate course
Loyola School
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